Ecomplete CRM

2 weeks ago

Cape Town, Western Cape, South Africa Smollan Full time
At eComplete, we create and manage the perfect environment in which e-commerce thrives.

Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost.

We manage the entire e-commerce journey - from click to delivery - enabling our clients to stay focused and what they do best.

Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.

We are growing our e-Complete team in South Africa As a **Customer Relations & Content Manager

Your role in eComplete:

General

  • Creating and running weekly/monthly/quarterly reporting and providing insights on way forward
  • Keeping up to date on market trends and ensuring our clients remain relevant
  • Owning client relationships on all relevant topics
  • Executing a plan based on lifecycle, customer value, product engagement and Driving innovation within your vertical.
  • Building and developing relationships with clients, colleagues, partners and with other departments
  • Leading strategic thinking with your collaborators and co workers.
  • Producing bestpractice wireframes for newsletters for design to work from
  • Maintaining and driving communication with our chosen CRM platform's support team for quick assistance
  • Troubleshooting daily errors or dips in performance, ensuring deliverability and engagement remains strong
  • Degree, qualification and/or certification in marketing or digital marketing advantageous.
  • 13 years' experience in content and CRM marketing in a digital marketing agency/environment.
  • Demonstrated experience in CRM automation, showcasing a robust track record of driving engagement through automation strategies.
  • Passion for customer engagement and a flair for creativity and innovation.

Key Competencies

  • Excellent verbal and written communication skills
  • High levels of attention to detail
  • Datadriven with a test and learn approach to CRM
  • Strategically minded

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