Ecomplete CRM

1 week ago

Cape Town, South Africa Smollan Full time

At eComplete, we create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey - from click to delivery - enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.

We are growing our e-Complete team in South Africa As a **Customer Relations & Content Manager

Your role in eComplete:
**General**
- Creating and running weekly/monthly/quarterly reporting and providing insights on way forward
- Keeping up to date on market trends and ensuring our clients remain relevant
- Owning client relationships on all relevant topics
- Executing a plan based on lifecycle, customer value, product engagement and Driving innovation within your vertical.
- Building and developing relationships with clients, colleagues, partners and with other departments
- Leading strategic thinking with your collaborators and co workers.
- Producing best-practice wireframes for newsletters for design to work from
- Maintaining and driving communication with our chosen CRM platform’s support team for quick assistance
- Troubleshooting daily errors or dips in performance, ensuring deliverability and engagement remains strong
- Degree, qualification and/or certification in marketing or digital marketing advantageous.
- 1-3 years’ experience in content and CRM marketing in a digital marketing agency/environment.
- Demonstrated experience in CRM automation, showcasing a robust track record of driving engagement through automation strategies.
- Passion for customer engagement and a flair for creativity and innovation.

**Key Competencies**
- Excellent verbal and written communication skills
- High levels of attention to detail
- Data-driven with a test and learn approach to CRM
- Strategically minded

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