Communications Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Limited Full time
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Location:
Johannesburg, Gauteng, South Africa

Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs.

We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service.

We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth.

Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions.

While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?To be responsible for creating and maintaining new business and maintenance forms and updating all compliance, business rules and legislative changes on multiple documents including but not limited to product terms and conditions, policy documents, process guides, brochures, etc.

The role is also responsible for composing and distributing approved communications to internal staff, adviser support staff, financial advisers and clients; and maintaining client contact details.

Key Outcomes
The following outcomes will be expected to be achieved by the Communications Specialist:
Communications Management
Assist with compiling the month end reportPrepare and arrange for distribution of business-as-usual communication to internal and external partiesMaintain and update communication templates used for internal and external communication Compile and prepare data extracts for communicationMaintain archive records of all communication distributedMaintain and upload website contentBriefing Studio on all design work requiredLogging IT calls on behalf of the communications teamMaintain, update and store Terms & ConditionsMaintain, update and store BrochuresMaintain, update and store the communication teams Process GuidesMaintain results of delivery reports from mailing campaignsAssist in campaigns to convert clients from post to email, among other data collection campaigns as required/requestedAssist in ad-hoc communication related projectsForms Management
Make changes to all forms when required/requested in line with compliance, legislation and changes to business process.
Update Sharepoint with latest versions of all formsLog EAC MAT call for updated application formsCommunicate to all relevant parties when changes are madeReview all forms on an annual basis to ensure they are updated and compliantMaintain and keep an up-to-date forms registerFocus on meeting commitments, including communications with stakeholdersMaintain a communication schedule to update stakeholders including appropriate staff in the organization on the progress of form amendmentsWork with stakeholders to obtain sign off on documents Qualifications and Experience MatricRelevant industry related diploma or degreeMinimum 3 years working experience in communications or forms / document management roleLISP knowledge and experience is advantageousKnowledge of FICA, advantageousClient focusCultivates innovationDrive resultsProblem solvingTime managementAnalytical thinkingAttributes Honesty, integrity and respectOwnership and accountabilityAbility to co-operate and thrive both within an independent and team environmentSelf-starter with a growth mind-set
What will make you successful in this role?Qualification and Experience Diploma with 3 to 4 years related experience.
Knowledge and Skills Reads copy and detect errors
Standard code
Proof reading
Personal Attributes Plans and aligns - Contributing independently
Optimises work processes - Contributing independently
Action orientated - Contributing independently
Communicates effectively - Contributing independently
Build a successful career with usWe're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future – your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.
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