Communications Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Sanlam Full time

Who are we?

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

What will you do?

To be responsible for creating and maintaining new business and maintenance forms and updating all compliance, business rules and legislative changes on multiple documents including but not limited to product terms and conditions, policy documents, process guides, brochures, etc. The role is also responsible for composing and distributing approved communications to internal staff, adviser support staff, financial advisers and clients; and maintaining client contact details.

Key Outcomes
The following outcomes will be expected to be achieved by the Communications Specialist:

Communications Management

Assist with compiling the month end report Prepare and arrange for distribution of business-as-usual communication to internal and external parties Maintain and update communication templates used for internal and external communication Compile and prepare data extracts for communication Maintain archive records of all communication distributed Maintain and upload website content Briefing Studio on all design work required Logging IT calls on behalf of the communications team Maintain, update and store Terms & Conditions Maintain, update and store Brochures Maintain, update and store the communication teams Process Guides Maintain results of delivery reports from mailing campaigns Assist in campaigns to convert clients from post to email, among other data collection campaigns as required/requested Assist in ad-hoc communication related projects

Forms Management

Make changes to all forms when required/requested in line with compliance, legislation and changes to business process. Update Sharepoint with latest versions of all forms Log EAC MAT call for updated application forms Communicate to all relevant parties when changes are made Review all forms on an annual basis to ensure they are updated and compliant Maintain and keep an up-to-date forms register Focus on meeting commitments, including communications with stakeholders Maintain a communication schedule to update stakeholders including appropriate staff in the organization on the progress of form amendments Work with stakeholders to obtain sign off on documents

Qualifications and Experience

Matric Relevant industry related diploma or degree Minimum 3 years working experience in communications or forms / document management role LISP knowledge and experience is advantageous Knowledge of AFICA products advantageous

Competencies

Client focus Cultivates innovation Collaborates Being resilient Drive results Problem solving Communication skills (written & verbal) Time management Attention to detail Analytical thinking

Attributes

Positive, can do attitude Honesty, integrity and respect Ownership and accountability Ability to co-operate and thrive both within an independent and team environment Self-starter with a growth mind-set

What will make you successful in this role?

Qualification and Experience

Diploma with 3 to 4 years related experience.

Knowledge and Skills

Reads copy and detect errorsStandard codeProof readingMonitor publication quality

Personal Attributes

Plans and aligns - Contributing independentlyOptimises work processes - Contributing independentlyAction orientated - Contributing independentlyCommunicates effectively - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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