Internal Sales Administrator

2 weeks ago

Paardeneiland, South Africa West Coast Personnel Full time
Published

  • November 8, 202
  • Location
  • Paarden Eiland, South Africa
  • Category
  • Business
  • Job Type
  • Fulltime
  • Salary Type
  • Monthly Salary
  • Salary
  • R R12 000 per month

Description:

Internal Sales administrator (Paarden Eiland)

Salary R10 - R12 k pm, Monday - Fri 7h4- 16h30
-
Position Purpose


Your purpose is to enhance the significance of each customer interaction, leaving a lasting positive impact and contributing to our commitment to customer satisfaction and loyalty.


  • Offering a warm and immediate welcome upon arrival
  • Providing timely and attentive assistance
  • Ensuring their comfort with a refreshment as they wait
  • Sharing expert technical support and tailored advice to meet their product
  • Exemplifying professionalism through your attire, communication, and customer
-
Knowledge and Skill


The below information deals with aspects that prescribe the basic knowledge and developed skills required to competently perform the position.


Education Level:

  • Minimum Grade 12 required
  • Mandatory

Specialist Requirements
- computer skills (Microsoft Office, excel v lookups and pivots)

  • Professional personal presentation
  • Administrative Experience
  • Strong verbal and written

Communication Skills:
Effective communication is essential for understanding customer needs, providing information, and resolving issues.

  • Customer-Focused: A deep commitment to ensuring customer satisfaction and delivering excellent service.
  • Organized: The ability to manage multiple tasks, identify priorities, orders, and customer requests efficiently.
  • Detail-Oriented: A keen eye for accuracy, ensuring that orders and invoices are errorfree.
  • Problem-Solving: The capability to identify and address customer issues and inquiries effectively.
  • Patient and Empathetic: A calm and empathetic approach to handling customer concerns and resolving problems.
  • Adaptability: Flexibility to adjust to changing customer demands and a dynamic work environment.
  • Team Player: Collaborative skills to work effectively with colleagues in the sales, warehouse, and administrative teams.
  • Proactive: Taking initiative to prevent issues and anticipate customer needs.
  • Resilience: Handling pressure and customer challenges/ deadlines with professionalism and maintaining a positive attitude.
  • Able to work under pressure.
  • Looking for someone with a friendly, energetic, and enthusiastic personality. They should be a dynamic, positive force in any environment, spreading enthusiasm and a cando attitude. Their approachable demeanour creates an engaging and motivating atmosphere, making them a pleasure to work with.
-
Key Result Areas, Weighting's, Tasks & Key Performance Indicators
Key Result /Responsibility Area's Tasks & KPI's - what/how to measure

RECEPTION

  • Managing switchboard and direct calls to the correct department
  • Take messages if/when necessary
  • Take telephonic customer orders
  • Assist walkin customers
  • Receive/sign for packages and/or letters delivered

KPI's - what/how to measure:

  • Phones shouldn't ring more than 4 times and our tele skills should be professional and friendly.

ADMINISTRATION

  • Create customer quotations
  • Create customer orders, picking slips and invoices (NB: Clearly note the time of receiving order on paperwork for tracking purposes)
  • Write out a manual document ONLY if our system is completely down, OR if our customer has requested for a manual document to be given to driver (in which case the SmartEdge invoice needs to be done FIRST and noted on the manual document)
  • Manage back order list (daily) and make note of incomplete orders on the 'incomplete order analysis' form.
  • Manage sales order list (daily)
  • Process Credit note requests and complete credit note analysis sheet with every credit note request.
  • Email price lists and/or product pictures to customers when requested.
  • Filling (daily)
  • Cashing up (weekly) balance with the correct amount of float left over.
  • Yoco cash up to be done before end of day daily

KPI's - what/how to measure

  • View customer back order list (daily) and ensure all up to date.
  • Manual delivery note book needs to be checked (DAILY), and SmartEdge invoice number needs to be noted on each document.
  • Hand in the Incomplete order analysis forms (weekly) to show items that went on back order during the week.
  • Check 'cash up sheet' weekly and ensure all balance. (no over and/or over monies in cash box)
  • Check Credit note analysis forms and monitor corrective actions stipulated to prevent further credit note requests due to same reasons.
  • Ensure that you have a signed POD for every order collected

CUSTOMER SALES:

  • Assist walkin and telephone customers with regards to product advice, pricing and demonstrations if/when necessary
  • Customer communication and feedback regarding stock availability, anticipated delivery dates and leadtimes etc.
  • Double check over the counter sales qua

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