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National ATM Sales Manager

4 months ago

Sandton, South Africa Logic 360 Group Full time
A leading South African financial technology company is recruiting for this KEY POSITION. We deliver financial services to consumers (B2C) and merchants (B2B) in Southern Africa through our proprietary banking and payment technologies. We offer banking, lending and insurance products to consumers and cash management solutions, bill payment technologies, value-added services, business funding and card acquiring solutions to formal and informal retail merchants.
Pays up to R60kpm – based in RosebankThe National ATM Sales Manager will manage and be responsible for new business acquisition for all ATM products (ATM dispensers, ATM Recyclers) as well as overall retention of our client base. The responsibilities include sourcing and retaining solid talent, managing, and leading sales teams, managing head count, and performance management. The role requires you to liaise with the executive, marketing, product heads and all office administrators on a regular basis, depending on the task requirement at hand.Responsibilities Sales & Marketing
  • New business acquisition nationally to meet and/or exceed the monthly, quarterly, and annual budget targets set.
  • The above is to be achieved through the ATM Business consultant , reporting directly into yourself.
  • Closely monitor sales and service team members performance through the achievement of daily, weekly, and monthly KPI's to ensure optimal team activity and output.
  • Identify and develop opportunities for sales growth. Ensure that you focus and manage your resources accordingly to maximise the return on these opportunities quickly and effectively.
  • Ensure that brands ARE fostered and grown by your management of your team's alignment to our brands standards, required activities and engagement with both prospects and customers and proper opportunity management.
  • Ensure alignment of sales opportunities amongst the team through proper activity reporting to avoid 'conflict' of each other's prospect bases through overlapping opportunities.
Customer retention
  • Existing business management to meet and/or exceed the monthly, quarterly, and annual expectations set.
  • Managing Customer Tiers – from a team members activity perspective across the 3 products, from a conclusion perspective (ensuring that the client base is met with within each call cycle), but also to ensure a happy outcome of any queries escalated within that call cycle.
  • Ensure close collaboration with operations, finance, deployments, reconciliations and CIT support team to ensure your teams and our customers queries are resolved timeously and to the best of the team's ability leveraging off of the Manco and Opco team where required.
  • Ensuring regional administrative feedback is accurate, timeously provided and conclusive (where able) to optimise follow up action linked to the feedback received.
Leadership & Development
  • Leading the ATM Sales Business consultants team under your custodian to build culture and align initiatives and targets to company strategy and budget objectives.
  • Leading, guiding and developing Sales business consultants, to reach their true potential within the group.
  • Identifying and recruiting correctly skilled, ambitious, and motivated team members to fulfil the sales and service team requirements within the region. These will change from time to time to align with company growth strategy.
  • Work closely with the other Regionals to foster a trusted team that supports and helps develop one another. Work closely with the other Regionals to identify and support each other with synergistic market opportunities.
  • Foster a trustworthy relationship with the sales teams that allows you to work independently whilst knowing when to seek guidance and decision-making approval. Be prepared to share good and bad news as required.
  • Manage and hold team members accountable for their time, focus and daily output across the all ATM products, expectations, activities, and campaigns.
Team management
  • Ensure administrative team control over activity and productivity linked to both new business acquisition and customer retention.
  • Managing the teams' activity to required daily levels to achieve regional expectations across the 3 products / client satisfaction and therefore retention.
  • Management of non-performing team members quickly and effectively resulting in a well-managed head count against required team targets
  • Administrative control of reporting and feedback from the team relating to new business and client retention.
  • Managing the team expenses and commercials – fuel, SNT, Cell phone expenses and travel requests
  • Ensures that poor performance management, disciplinary code and code of conduct policies are adhered to.
Cost Control
  • Assume responsibility for and ensure:
  • Overall control of staff costs to budget
  • Overall office, vehicle, travel, and logistics costs minimised and / or aligned to budget or specific project plans.
Administration – Reporting
  • Ensure weekly and monthly reporting to Sales Manager (and/or other senior management as required) is completed thoroughly, accurately, and timeously.
  • Develop key weekly reporting and management cycles with your sales teams.
  • Ad-hoc reporting on newly identified initiatives and development of projects as they unfold.
General
  • Lead and foster business partnerships / relationships with key industry influencers, Brand heads and independent people as part of the overall initiative to grow the company brand within our market.
  • Facilitate communication across the business and the business units where required to keep departments well informed of developments / projects within your region.
  • Ensure you are productive and able to manage your multiple demands by remaining organised, focused and well planned.
Qualifications
  • Matric (Grade 12)
  • Degree in business management /commerce /finance advantageous
  • 2 + years' experience in Sales
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients.
  • Excellent verbal and written communication skills to communicate product ideas to clients.
  • Strong organizational skills and attention to detail
  • South African Drivers' License and own vehicle.
  • Strong sales / cross-selling skills