IT Product Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details

  • REQ Job Family
  • Information Technology


Career Stream
  • IT Technical/Specialists
  • Leadership Pipeline
  • Manage Self: Professional

Job PurposeResponsibilities**:

  • Monitor Server environment and take corrective actions to prevent Incidents and Outages
  • Review Incidents and Outages to prevent future occurrences
  • Implement Operational changes such as Microsoft patching, firmware updates, VMware upgrades, etc
  • Plan and implement Projects and Requests from the Postilion Support teams
  • Consult and provide advice on the use of the specific product including development and configuration.
  • Ensure ongoing availability within the SLA requirements, and maximum exploitation of the product features across multiple business initiatives. Identify further opportunities for use of the product.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
  • Participate in Research and Development related to product usage. Ensure alignment with emerging technologies, and communicate the impact on Nedbank technologies.
  • Participate and influence the technology evolution journey.
  • Present to stakeholders on any impact or change to specific product. Meet client needs and provide stakeholders with business information on product performance.
  • Provide support on specific product Issues when consulted to provide problem solving.
  • Align technology roadmap to strategic policies and procedures and define and document standards relevant to specific product.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees


Essential Certifications
  • Accredited where formal expert certification on technology is available FPL or equivalent
  • Minimum Experience Level years experience in an IT Support environment of which at least 2 years in a senior role from feeding career streams and at least 35 years specialisation in the specific product
  • Technical / Professional Knowledge
  • VMWare administration
  • Knowledge of Geo-Clustering
  • Knowledge of different Storage technologies
  • Business Acumen
  • Business writing
  • Change management
  • Principles of project management
  • Cluster Specific Operational Knowledge
  • Mentoring
  • Industry best practise frameworks
  • Specific IT products knowledge
  • Relevant Governance controls and regulatory knowledge
  • Information Technology
concepts

  • Role relevant related technologies
  • Single IT product knowledge


Behavioural Competencies
  • Adaptability
  • Communication
  • Continuous Learning
  • Initiating Action
  • Innovation
  • Quality Orientation
  • Technical/Professional Knowledge and Skills
  • Disclaimer
    _Please contact the Nedbank._
- **_Please contact the Nedbank Recruiting Team at _
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