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Product Development Specialist
2 weeks ago
JOB TITLE:
Product Development Specialist
DEPARTMENT:
Data & Decision Science***
REPORTING TO:Product Development Leader MEA
REGION:
Bedfordview, South Africa
PURPOSE OF POSITION
The Data & Decision Science Product Specialist will be responsible for utilizing their technical skills to ensure excellent product delivery, through the support of development and documentation of products and solutions.
KEY RESPONSIBILITIES
- Become a technical product specialist on the following Solutions, Products and Platforms: Orpak VIT, NavMan Wireless, Orpak site controllers, eNhance and Enhance One controller, VR ATG, Fafnir ATG, Integrator Compact and DF360. Working knowledge all these Solutions, Products and Platforms will also be required.
- Provide 3rd line infield and/or remote support to the technical, contractors, distributions and customer with full issue analytics, root cause analysis, resolution and documentation of any identified product technical issues.
- External escalation of issues not within 1st or 2nd line support scope to technology partners with full management of resolution cycle and tracking of deployment of identified fixes.
- Internal escalation and management of all exceptions, product issues, software bugs and other anomalies identified for resolution through the PPG/APD process.
- Implement and track deployment of any identified infield hardware modifications and or software updates that need to be completed.
- Develop and document standard works instructions for products and solutions.
- Develop and document technical specifications and documentation for products and solutions.
- Support the technical training specialist as a product specialist.
- Keep up to date with and keep company up to date with technology partner new development and market space technological advancements.
POSITION RELATIONSHIPS
Internal
- Senior/Middle management level
- Business unit leader.
External
- Managerial level customer
MEASURES OF PERFORMANCE (INDICATORS)
Leading Indicators
Quality
- 98% OTD of Data Requests per customer
- 98% Quality Target met for customer outputs
- 98% OTD of Data & Decision Science projects and solutions
- 95% OTD of internal statistics
Lagging
Best Team Wins
- Increase engagement of reporting team by 5%
- Increase performance enablement of reporting team by 5%
HSSE
- HSSE NM/PI targets met
- HSSE Audit targets met
Education/achievements**Post graduate diploma in electronics or higher tertiary qualification required.
Experience/Knowledge**- Technical skillset and good understanding of Vehicle technology and Electronic controls.
- Excellent communication skills, both written and verbal, with a good telephone manner,
- High level of computer literacy.
- A high level of technical ability and the ability to grasp new technologies and translate these technologies into written documentation.
- Ability to comprehend processes, and logically solve problems, which may be identified.
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Specific Skills
- A technical person with the ability to convey technical solutions and materials to groups and individuals in a manner that promotes issue resolution.
- A high attention to detail
- An ability to develop technical material for technical solutions.
- A high degree of accountability & integrity and must be capable of working unsupervised whilst understanding the importance & interdependencies of the team
- A good communicator both internally with the other team members as well as externally with our clients
- Be able to handle pressure and take responsibility for workload
Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.
Collaborative
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.
Inclusive
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others' diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.
Accountable
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
Champions VBS
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into e
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