Account Manager Cape Town

20 hours ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

Job Title: Account Manager Cape Town

Job Summary:

We are seeking an experienced Account Manager to join our team in Cape Town. As an Account Manager, you will be responsible for managing relationships with key stakeholders, addressing day-to-day operational queries, and driving business growth in the designated channel.

Key Responsibilities:

1. Customer Strategy Development

  • Strategic Planning: Develop and set customer strategies for the designated area aligned with company and customer objectives.
  • Stakeholder Alignment: Obtain signoff across the business on strategy to ensure alignment.
  • KPI Implementation: Establish and implement key performance indicators (KPIs) in line with the agreed strategy.

2. Relationship Management

  • KPI Management: Set and review KPIs for customers ensuring compliance from both the customer and The company.
  • Strategic Partnerships: Identify opportunities to build strategic partnerships by exploring areas for collaboration.
  • Internal Coordination: Manage internal business functions to ensure they meet the agreed KPIs.
  • Customer Support: Address and resolve customer queries and concerns promptly and effectively.

3. Business Development

  • Opportunity Identification: Identify and pursue opportunities for expansion within your area of responsibility.
  • Solution Matching: Align The companys business capabilities with customers needs by identifying and proposing appropriate service solutions.
  • Commercial Negotiations: Work with the Commercial Team to guide discussions and negotiate commercial agreements with customers.
  • Profitability Management: Implement rate reviews and increases as necessary to maintain the profitability of your area of responsibility.

4. Supply Chain Efficiencies

  • CrossFunctional Collaboration: Work closely with the Supply Chain team to deliver efficiencies and negotiate with customers on agreed improvements.
  • Supply Chain Optimization: Build and maintain relationships between the Supply Chain team and customers to optimize their supply chains.
  • S&OP Process Management: Actively manage the Sales and Operations Planning (S&OP) process within your area focusing on key cost drivers such as stock cover and SKU cover.

5. SelfManagement

  • Ownership: Take full ownership and accountability for tasks demonstrating effective selfmanagement in planning prioritizing and personal development.
  • Quality and Productivity: Ensure that the quality and productivity standards of work are consistently and accurately maintained.

Requirements:

Education: Bachelors Degree or equivalent in a relevant field.

Experience:

  • 3 years of account or general administration experience preferably in an FMCG environment.
  • 5 years of experience in supply chain management.

Skills and Competencies:

  • Strategic Thinking: Ability to set and implement strategic objectives.
  • Relationship Building: Strong interpersonal skills to build and maintain strategic partnerships.
  • ProblemSolving: Excellent analytical skills to identify opportunities and solve problems effectively.
  • Negotiation: Proven experience in negotiating commercial agreements and rate reviews.
  • Supply Chain Knowledge: Indepth understanding of supply chain processes and S&OP management.
  • SelfManagement: Demonstrated ability to manage time effectively prioritize tasks and maintain high productivity and quality standards.

Reporting and Performance:

  • Reporting Line: Directly reports to the Customer Executive.
  • KPI Monitoring: Regular monitoring and reporting on customer KPIs business development progress and supply chain efficiencies.

Geographic Scope:

  • Area of Responsibility: Durban and surrounding regions with national interactions as needed.

Key Relationships:

  • Internal: Collaboration with Supply Chain Commercial and Operations teams.
  • External: Regular interaction with key customer accounts and stakeholders.

Remote Work :

No

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