Guest Relations Officer

3 weeks ago

Stellenbosch, Western Cape, South Africa Seasoned recruitment Full time

We are looking for a Guest Relations Manager who will be responsible for ensuring that the guests' experience from arrival to departure is seamless in accordance with all policies and procedures.

The Guest Relations Manager serves the needs of our guests and exceeds guests' experience.

RESPONSIBILITIES:

  • Welcome and introduce to guests;
  • Provide upscale guests service experience for all guests throughout their stay;
  • Monitor daily bookings and ensure assigned rooms are prepared prior to checkin;
  • Oversee checkin and checkout procedures, including reservations and financial transactions rooms;
  • Promptly address guests' requests;
  • Actively listen to complaints and find solutions;
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve guests' concerns;
  • Ensure special guests receive personalized services;
  • Inform guests of facilities on offer in the estate;
  • Manage guest relations team to ensure we comply with all standards and operating procedures;
  • Appraise team performance;
  • Review daily duties, and assign tasks;
  • Produce a weekly customer report and online reviews and suggest ways to improve ratings and how to prevent guests complaints;

REQUIREMENTS:

  • Hospitality Certificate/Diploma;
  • Preferably 23 years previous experience as a Guest Relations Manager or similar role;
  • Excellent computer and administration skills;
  • Understanding of all hotel management best practices;
  • Excellent ability to pay attention to detail;
  • Stress tolerance and ability to work under pressure;
  • High standards of ethical conduct, i.e., honesty, integrity and sensitivity;
  • Excellent interpersonal and communication skills;
  • Planning and organizational skills;
  • Reliable, adaptable and flexible with working different shifts;
  • Excellent problemsolving and multitasking skills;
  • Selfdiscipline;
  • Strong customer service orientation with excellent people skills;
  • Passionate about the hospitality industry;
  • Comfortable in dealing with very distinguished clientele;
  • Reliable transport to and back from work.

Job Types:
Full-time, Permanent

Salary:
R14, R15,000.00 per month

Application Question(s):

  • What is your notice period?
  • What is your salary requirements?

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Paradigm Recruitment Full time

    Guest Relations Officer - StellenboschR15, 000 CTCWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Wine Estate close to Stellenbosch is looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be....

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Proactive Recruitment Full time

    A renowned establishment and wine estate in Stellenbosch is looking for a professional Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Exciting Opportunity AlertReady to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences, this...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Exciting Opportunity AlertReady to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences, this...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves our guests' needs and assists fellow colleagues.MAIN RESPONSIBILITIES: Welcome & introduce Delaire Graff Lodges & Spa to guests;...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES: Welcome and...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Exciting Opportunity AlertReady to dive into the world of exquisite hospitality? Our prestigious client, a hidden gem nestled in the enchanting landscapes of Stellenbosch, is on the lookout for a dynamic and personable Guest Relations Officer to join their stellar team. Known for their unwavering commitment to creating extraordinary guest experiences, this...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Career Growth, Hospitality Recruitment are looking for a Guest Relations Officer to provide high-quality service to our clients hotel guest and customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    5** Wine Estate in Stellenbosh is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of thier guests and assisting fellow colleagues of different departments if need...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Tych Business Solutions Full time

    Our client in Stellenbosch, Western Cape, South Africa is looking for a guest relations officer, who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of guests and assists fellow colleagues from different...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Paradigm Recruitment Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Kendrick Recruitment is currently seeking a Guest Relations Officer to ensure seamless guest experiences from arrival to departure for a Luxury Lodge and Spa establishment.: Guest Relations Officer: Western Cape: Depending on ExperienceAccommodation: Live outResponsibilities: Welcome and introduce guests Handle guest checkin and checkout procedures...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Job Advert: Guest Relations Officer - Luxury 5 Wine Estate, StellenboschKendrick Recruitment is seeking a dedicated Guest Relations Officer to join an esteemed 5-star Wine Estate in Stellenbosch. In this role, you will play a key part in ensuring every guest's experience, from arrival to departure, is seamless, aligning with all policies and...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Status Staffing Full time

    Western Cape, Stellenbosch**(Market related)One of the most prestigious wineries in the world is looking for Guest Relations Officer with a Hospitality Certificate / Diploma and - 3 years' experience in a similar role, Stellenbosch.EMPLOYMENT TYPE :PermanentSECTOR :HospitalityBASIC SALARY :Market RelatedSTART DATE :A.S.A.P / ImmediateREQUIREMENTS:...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Karen Tupper Recruitment Full time

    An esteemed property renowned for its exceptional dining and hospitality is seeking a Guest Relations Officer.Duties and Responsibilities: Serve as the first point of contact for guests, providing a warm welcome and an exceptional level of service throughout their visit. Address and resolve guest inquiries and concerns promptly and with a positive,...

  • Guest Relations Officer

    3 weeks ago

    Stellenbosch, Western Cape, South Africa IntelliStaff Full time

    _Location:_: Stellenbosch, Western Cape__Requirements:_- _ Hospitality Certificate or Diploma_- _ 2 years of experience in a similar role_- _ Must have good computer and administration skills_- _ Must have the ability to maintain a professional working relationship with all departments and across cultures and religions_- _ Must be comfortable in dealing with...

  • Guest Relations Officer stellenbosch

    3 weeks ago

    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Responsibilities: Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance...

  • Hotel Guest Relations

    3 weeks ago

    Stellenbosch, Western Cape, South Africa Seasoned recruitment Full time

    Hotel Guest RelationsPlease note this position you needed to have worked in a Hotel/ Guest HousePlease note this position is in Stellenbosch so only Stellenbosch and surrounding areas.We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests...