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Customer Support Representative Mr Price Money
2 weeks ago
_join us_
Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?
Mrp money is looking for a self-motivated, passionate and energetic Customer Support Representative to join their fast-paced team.
_ your purpose_
The Customer Support Representative will be responsible for ensuring that customer's queries and correspondence are resolved through all our channels of communication.
_ key responsibilities_
- Effectively respond to all requests and queries from customers
- Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence
- Ensure quality, friendly, consistent interaction when dealing with customers.
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
_ what are the requirements_
- Grade 1 23 years customer care experience within a call centre environment
- Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
- Knowledge of online purchase
- Excellent communication skills in English (Written & verbal).
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