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Field Team Controller
2 weeks ago
Gauteng, JHB - North**
R R 20000 Monthly Cost To Company
Discover a career that goes beyond mere employment; become an agent of change in transforming lives through technology.
Our client's vision is to enable affordable internet access in the townships, dominate this segment and control the township connectivity ecosystem.
This role will encompass (including but not limited to) the following tasks:
- Plan tickets for teams every day (project management)
- Manage numerous teams and track daily tickets
- Manage customer and employee grievances
- Sometimes go into the field liaising with comm pole landlords and users
- Quality assurance of field teams' work
- Performance management of field team technicians
- Oversee that teams have completed summaries
- Close tickets
- Vehicle management (rentals, inspections etc.)
- Training of field team technicians when required
- Ensure Mfiles/any relevant system in use is up to date and clean out any backlogs
- Maintain Excel sheets and ensure they are up to date / reflect reality
- Boost the team morale (team building)
- Assist Head of People/Talent Acquisition Manager with recruitment
- Field Team Technicians
- Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between management and teams
- Managing the booking in and out of tools
- Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients)
- Collaborate with the People department on any misconduct or poor work performancerelated incidents
- Execute general operational duties applicable to your area
Qualifications
- Matric, Diploma and or further studies
- Experience having worked in installations and maintenance
- Experience leading and inspiring a team of passionate individuals
- Experience in operations and project management
- Computer literate with the ability to work on excel and other internal software
_Experience_
- Minimum of 23 years of experience in the telecommunications industry
- Entrepreneurial flair and good knowledge of operations management
- Sound technical industry knowledge (specific to Wi-Fi or Fibre)
- Effective decisionmaker and creative problemsolving
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