Hair Stylist

Core Job Function:
Haircutting & Styling

Workplace Type:
Retail Office

Area:
Northriding, Randburg, Gauteng

Salary:
Basic + Commission

Company Description
At Zebulince, we specialise in Nails, Makeup, Fashion, Waxing, Skincare, Massages, Hair and Facials.

Our Team ensures you receive Expert World Class Service across our Nail and Beauty Salon, Health Spa and Fashion House.

We're seriously on a Mission to Ensure all our customers receive 5 star Treatments at an "Unapologetically You" Level...

Role Description

Our hair services department is dedicated to delivering excellent haircutting services, and is actively seeking a team member who will contribute expertise and an upbeat, collaborative attitude.

The position will be based at our North Riding office

Objectives of this role

• Ensure finished hairstyles meet customer expectations
• Maximize revenue by crossselling hair products and services to customers
• Maintain the salon's reputation for excellent customer service
• Establish positive relationships with customers, leading to regular visits
• Manage and oversee hair appointments
• Stay up to date on new hairstyle trends and techniques
• Ensure stations are clean and presentable

Responsibilities

• Shampoo, cut, and dye different types of hair
• Provide scalp and hair treatments
• Describe and promote retail hair care products
• Maintain proper upkeep of haircutting tools and equipment
• Keeps tools and workstation clean
• Consults with clients to determine the best style according to their hair texture and facial features
• Style hair for special and formal occasions
• Attends trainings and informative programs
• Helps foster and maintain a relaxed and positive salon atmosphere
• Quickly responds to customer concerns about hair styling
• Manage and assist customers on our CRM (Customer Relationship Management) system
• Update customer information, order meta and product data on a regular basis
• Learn and follow a comprehensive sales, marketing, operations and delivery cycle
• Capture and document sales orders, invoices, GRNs and any other relevant data/documents on our accounting system
• Calculate, document, manage and communicate customer billings, quotations, invoices, delivery notes and refunds
• Consistently improve conversion rates throughout our organisation
• Optimise daily leads and enquiries effectively
• Establish long term customer loyalty and adapt to various customer requests
• Learn and adapt to our sales, delivery, operations and marketing cycle with ease
• Exceed daily, weekly and monthly performance targets
• Deliver high quality personalised support
• Display Initiative and creativity in your work to ensure the needs of our customers are met and exceeded on a regular basis
• Drive product sales with superior sales strategy
• Learn and demonstrate advanced product knowledge
• Liaise with all departments including but not limited to sales, logistics, procurement, operations, marketing and accounting
• Schedule and manage client requests on a regular basis
• Provide excellent customer service throughout our organisation
• Source, convert and maintain leads with a target driven approach
• Collaborate and assist other employees with our website, CRM, sales, marketing and operations as a whole
• Provide excellent follow up service
• Demonstrate natural product appeal to customers based on our brand and sales strategy
• Communicate with customers effectively across multiple support channels
• Liaise with the marketing department to develop new sales strategies
• Collaborate and assist the sales team with administrative duties and sales tactics
• Consistently provide target market and competitor data for additional analyses
• Ad hoc tasks will be required
• Group assistance will also be required

Skills and qualifications

• Minimum 1 year of beauty service experience
• Creative, artistic, and innovative
• Outstanding communication skills
• Experience using different types of haircutting tools
• Relevant licensing or certification from a cosmetology school
• Strong knowledge of beginner, intermediate, and advanced haircutting techniques
• Willingness to stand for extended periods of time
• Clear verbal communication skills
• Eagerness to learn about new hairstyle trends and methods
• A portfolio of prior work that demonstrates creativity
• Ability to work occasional weeknight, weekend shifts and retail hours

Individual Requirements

• Own transport with valid driver's license
• Able to work retail office hours, including weekends and public holidays
• Sales and admin orientated
• Organised and deadline driven
• Excellent verbal and written communication skills
• Excellent customer service orientation
• Ability to multitask
• Have the ability to learn quickly
• Creative and passionate
• Energetic and enthusiastic
• Strong administrative skills
• Master of Eloquence
• Accurate and efficient data handling
• Work well with a team
• Adapts easily

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