Customer Service Consultant
2 weeks ago
Job functions:
- Resolve product or service problems by clarifying the customer's complaint;
to solve the problem; expediting correction or adjustment; following up to ensure
resolution
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive
- Handle complaints, provide appropriate solutions and alternatives within the time
- Keep records of customer interactions for future reference
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product is defective
- Attempt to persuade customer to reconsider cancellation
- Work with customer service manager to ensure proper customer service is being
Requirements:
- Proven customer support experience
- Track record of overachieving quota
- Strong phone contact handling skills and active listening
- Familiar with support ticketing system and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Tertiary qualification, matric or equivalent
Customer service representative top skills & proficiencies:
- Customer Service
- Product Knowledge
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills
Salary:
R6,400.00 per month
COVID-19 considerations:
All customers and staff are required to wear a mask and sanitize regularly.
Education:
- Diploma (preferred)
Experience:
Customer Service: 2 years (required)
Language:
- English (required)
Expected Start Date: 2023/08/01
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