Customer Service Consultant

2 weeks ago


Roodepoort, Gauteng, South Africa Reliable Store Full time
Customer Service Consultant Job Description

Job functions:

  • Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive
communication

  • Handle complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution

  • Keep records of customer interactions for future reference
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product is defective
  • Attempt to persuade customer to reconsider cancellation
  • Work with customer service manager to ensure proper customer service is being
delivered

Requirements:

  • Proven customer support experience
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with support ticketing system and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Tertiary qualification, matric or equivalent

Customer service representative top skills & proficiencies:

  • Customer Service
  • Product Knowledge
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills
more than 2 Years experience

Salary:
R6,400.00 per month

COVID-19 considerations:
All customers and staff are required to wear a mask and sanitize regularly.

Education:

  • Diploma (preferred)

Experience:

Customer Service: 2 years (required)

Language:

  • English (required)
Application Deadline: 2023/07/29

Expected Start Date: 2023/08/01

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