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Consultant Client Service Idirect Ba3

4 months ago

Roodepoort, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


Short Term Insurance NQF5, FAIS Recognized Qualification minimum 150 FAIS Credits Personal lines, RE5 completed, 2 Years Short Term insurance experience.

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description:


Short Term Insurance NQF5, FAIS Recognized Qualification minimum 150 FAIS Credits Personal lines, RE5 completed, 2 Years Short Term insurance experience.


Customer Experience:
To provide service excellence and achieve customer satisfaction |

Call Resolution:

Resolve incoming client queries by utilizing all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted.

| Quality Assurance of service and calls:
Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers

Compliance and Risk Management:
Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (required)

  • Absa Bank Limited reserves the right not to make an appointment to the post as advertised_