Training Facilitator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Mdalisu Financial Services Full time

Job Requirements:

  • Facilitator accreditation & or 2 to 5years facilitation experience
  • FAIS or RE5 completed
  • Meeting the required outcomes of the organisations wrt. sales & service targets
  • Understanding of debit order collection systems

Skills & Abilities:

  • Technical - basic computer skills (MS Office).
  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Ability to evaluate and research training options and alternatives.
  • Ability to design and implement effective training and development.
  • Critical-thinking skills when assessing classes, materials, and programs.
  • Strong teaching abilities and mentoring skills.

Responsibilities:

  • Training Mdalisu product knowledge and processes.
  • Conduct and assess branch channels product knowledge, company process and holistic operations from a development & compliance perspective.
  • Training with all branches when required.
  • Constantly train on soft skills & effective communication with customer.
  • Continually do ad hoc training on Objection handling with agents, in order to improve objection handling Skills.
  • Management of employee development within the organisation & create development interventions.
  • Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels of performance.
  • Guide & support managers on strategic ways to improve branch sales, service, operations and compliance.
  • Identify & implement skills gaps, subsequently train on those skills gaps.
individuals, teams, and organizations in making organizational change).

  • Assessment of branch performance.
  • Entirely responsible for all Financial Compliance training within the organisation.
  • Prepare a Workplace Skills Plan (WSP) & Annual training Report (ATR) which complies with the requirements of the SETA's.
  • Headhunt for potential individuals to fit skills gaps.
  • Procure development & compliance necessities.
  • Bridge the gap between service & sales development.
  • Submission to HR - training registers & training assessments.
  • Implement, monitor & record a training database for the company.

Job Types:
Full-time, Permanent

License/Certification:

  • FAIS or RE5 Certificate (required)

Location:

  • Durban, KwaZulu-Natal (preferred)

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