Training Facilitator
2 weeks ago
Job Requirements:
- Facilitator accreditation & or 2 to 5years facilitation experience
- FAIS or RE5 completed
- Meeting the required outcomes of the organisations wrt. sales & service targets
- Understanding of debit order collection systems
Skills & Abilities:
- Technical - basic computer skills (MS Office).
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Ability to evaluate and research training options and alternatives.
- Ability to design and implement effective training and development.
- Critical-thinking skills when assessing classes, materials, and programs.
- Strong teaching abilities and mentoring skills.
Responsibilities:
- Training Mdalisu product knowledge and processes.
- Conduct and assess branch channels product knowledge, company process and holistic operations from a development & compliance perspective.
- Training with all branches when required.
- Constantly train on soft skills & effective communication with customer.
- Continually do ad hoc training on Objection handling with agents, in order to improve objection handling Skills.
- Management of employee development within the organisation & create development interventions.
- Support the identification of learning needs by analysing performance and competence data to identify gaps in relation to required levels of performance.
- Guide & support managers on strategic ways to improve branch sales, service, operations and compliance.
- Identify & implement skills gaps, subsequently train on those skills gaps.
- Assessment of branch performance.
- Entirely responsible for all Financial Compliance training within the organisation.
- Prepare a Workplace Skills Plan (WSP) & Annual training Report (ATR) which complies with the requirements of the SETA's.
- Headhunt for potential individuals to fit skills gaps.
- Procure development & compliance necessities.
- Bridge the gap between service & sales development.
- Submission to HR - training registers & training assessments.
- Implement, monitor & record a training database for the company.
Job Types:
Full-time, Permanent
License/Certification:
- FAIS or RE5 Certificate (required)
Location:
- Durban, KwaZulu-Natal (preferred)
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