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Team Leader, Cash
2 weeks ago
Job Description
To manage a team of Level 2 Cash Consultants who take demand from walk-in customers for any cash related (e.g. teller, ATM, Forex etc.) matters whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
Minimum Qualifications
Type of Qualification: Matric, NQF 5 FAIS aligned qualification (advantageous)
Experience Required
Client Coverage
Personal and Private Banking
3-4 years
Previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch.
Additional Information
Behavioral Competencies:
Adopting Practical Approaches Articulating Information Challenging Ideas Convincing People Exploring Possibilities Following Procedures Generating Ideas Making Decisions Producing Output Providing Insights Understanding People Upholding StandardsTechnical Competencies:
Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Retention Customer Acceptance & Review (Consumer Banking) Customer Understanding ( Consumer Banking) Heart of Customer Experience Processing Product Knowledge (Consumer Banking)Rise and grow with a career at Standard Bank Group
Join a committed group of people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.
Join us as we Transform our Business-
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