Hotel Operations Director

2 weeks ago


Rustenburg, North-West, South Africa RJPersonnel Full time
2years

  • Ensure that the financial targets of the hotel are met.
  • Ensure that your costs are monitored and remain in line with company and industry standards (e.g. food and beverage costs, staffing, etc.).
  • Ensure that your debtors are managed and collected per company policy and procedure.
  • Implement adequate controls within the framework and requirements of the company's policies and procedures.
  • Ensure that turnover growth exceeds inflation.
  • Forward and follow up on all potential business sent to the sales department daily.
  • Partake in marketing communication and initiatives and involve marketing in the areas related.
  • Plan your cash flow to ensure monies are available for expenses.
  • Develop a project plan on refurbishments, operational equipment replacement programs and general improvements.
  • Ensure that all projects have a proper plan with costing and timelines attached.
  • Ensure all financial regulations and standards are adhered to.
  • Ensure compliance with the Standard Operating Procedures and policies of the company and evaluate the need for further policies / procedures.
  • Ensure that the required standards are in place and being adhered to consistently by conducting departmental audits on a monthly basis.
  • Maintain property in a clean and cared for condition.
  • Develop relationships with regular customers.
  • Ensure vehicles are maintained and cared for as per company standard.
  • Ensure a monthly operating equipment stock take is done and results are monitored, keeping losses to a minimum and employing a replacement strategy.
  • Efficiently and promptly respond to guest complaints and requests and ensure that they are resolved satisfactorily.

Qualifications and Experience:

  • Hotel School Qualification.
  • Sound experience of the full hotel operation
  • Strong business sense.
  • Guest focused.
  • Target driven and resilient.
  • Selfmotivated.
  • Strong managerial, communication and negotiation skills.

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