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Installation Support Administrator
2 weeks ago
Listing reference:
track_001177
Listing status:
Online
Position summary:
Industry:
IT & Internet
Job category:Administration
Location:East London
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:
Job description:
Duties and Responsibilities
- Establishing, building, and maintaining relationships with our various partners.
- Complete administrative tasks, feedback, and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet/exceed targets.
- Data capturing.
- Follow up regarding Service Request that have been generated.
- To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
- Returned Service Requests reallocated as requested.
- Distribution of Service Requests.
- Weekly follow up of Service Request on the Fitment Centre CRM Site.
- Sending weekly Service Request stats to the relevant regional manager.
- Managing the daily performance of the RPA-BOT.
- Manual intervention where needed when the RPA-BOT is down.
- Taking ownership of all queries received and calls taken and assisting the client within our SLA's.
Minimum requirements:
Qualifications, Skills and Experience
- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
Excellent time management
- Work with time controls.
- High levels of selfdiscipline.
- Be able to work independently.
Benefits
- Medical Aid
- Provident Fund
-
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