Telesales Representative

2 weeks ago

Bellville, Western Cape, South Africa Henties Fruit Juices Full time

Responsibilities

Sales

  • Complete daily call cycle and keep track of all orders on the tracker as well as on the allocated Sales Rep's call cycle
  • Follow up with the relevant Sales Rep regarding clients who have not placed orders yet
  • Achieve the minimum Sales growth continuously
  • Focus on selling the full product basket and all addon's
  • Develop Sales opportunities and report it to the relevant Sales Rep and Sales Manager to follow up
  • Assist with any back door issues, i.e. when a client wants to reject an order, this role need to inform the Sales Rep thereof or contact client accordingly

Customer Service/ Communication

  • Ensure customer service satisfaction and good client relationships at all times.
  • This role also needs to respond to Sales enquiries, should there be any.
  • Follow up on Sales activity on continuous bases.

Planning

  • Ensure that all orders are processed prior to cut off
  • There must be a weekly planning conducted of the call cycle in terms of deals, returns, upliftments and client tracking etc.
  • It is important of this role to ensure continuous time management in terms of calls per day and receiving Sales Rep orders on time daily.
  • Monitor Sales Rep's orders throughout the day.

Admin/General

  • This role is also responsible to ensure that all customers have signed fridge contracts.
  • Communicate timeously with management regarding Sales, Customers, Credits and or any Quality issues.
  • Keep the call cycle up to date.
  • Write up Upliftment Sheets for call centre clients, expired; damaged or incorrect stock, while monitoring client queries

Skills, abilities and attributes:

  • Ability to drive sales
  • Ability to take initiative
  • Confident
  • Effective Communicational Skills
- written and verbal

  • Problem solving
  • Ability to work under pressure
  • Ability to work as a team
  • Adapt easy to changing environment
  • Ability to do cold calls
  • Active listening
  • Attention to detail
  • Organizational
  • Flexibility

Requirements:

  • Code 08 Driver's license (preference)
  • Matric certificate
  • At least 3 years' sales experience
  • Computer literate

Salary:
R8, R10,000.00 per month

Experience:

  • Data capturing: 3 years (required)
  • Telesales: 3 years (required)
Expected Start Date: 2023/04/03

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