Bobbi Brown

2 weeks ago

Johannesburg, Gauteng, South Africa Bobbi Brown Cosmetics Full time

Position Summary:


• Achieve all Brands key performance indicators and targets


• Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.


• Achieves the brand expectation for appointment and bookings.

Responsibilities:


• Create ways to achieve sell through targets


• Provide welcoming, personal, professional service to all customers at all times.


• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.


• Assist customers with product and services selection and information.


• Perform professional and appropriate makeup applications to achieve the look the customer desires.


• Obtain customer data for CRM system or other client list as required.


• Keep informed about products, company information and store information.


• Actively participate in events and new product launches and ensure 100% sell through within 6 weeks


• Actively participate in training sessions and partnered store mandatory training sessions.


• Inform customers timeously about promotions & events


• Ensure personal hygiene levels are at a high standard


• Ensure counters, shelves and cupboards are kept clean and dust free at all times


• Ensure discontinued stock is removed


• Ensure cleaning tools are stocked and in good condition


• Ensure display is per merchandising guideline


• Assist in Inventory Management


• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.


• Communicate low on stock and out of stocks to the Retail Manager.


• Assist in the proper rotation of stock


• Ensure provision in Retek system


• Ensure all testers are clean and in good condition


• Maintaining work environment


• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.


• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.


• Administrative Assistance Activities


• Adhere to proper security procedures regarding handling of cash and assets.


• Weekly top SKU counts


• Consolidate sales records weekly and then monthly as per required standard

Qualifications


• Grade 12


• Experience in the luxury beauty industry/Retail Cosmetics Experience


• Skilled Make-up Artist or Skincare Specialist


• Strong Selling Skills


• Retail/customer service experience


• Excellent communication skills


• Abiity to work retail hours

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