Operations SPA Manager

2 weeks ago

Cape Town, Western Cape, South Africa Zenz Recruitment Full time

Operations Spa Manager, Windhoek Area - are you looking for a new challenge working in a Spa Group. Responsible for the day to day running of the Spa's. Ensure Spa's are run smoothly and efficiently. Oversee staff, ensure staff allocated the correct work load for their skills. Ensure client satisfaction is maintained and treatments are of a consistently high standard. Ensure policies and procedures adhered to, discipline staff, organising staff rosters and ongoing training. Lead a successful team. Attend to clients queries. Supply information on services and treatments within the Spa's to the clients.

Qualifications and Experience:
Non negotiable Qualifications
Essential - Health & Skincare Diploma and ITEC/CIDESCO/City & Guilds required

Skill, 4 years Spa managerial, assistant managerial experience

Skill, 4 years experience and knowledge in administrative, financial, marketing and clerical procedures

Skill, 4 years experience and knowledge of computers and MS Office, ESP,

Knowledge of customer service principles and practices

Keyboard skills and ESP

Ability to answer phones, book and schedule, co-ordinate appointments accurately and take messages accurately

Skill and hands on experience performing all beauty treatments - 4 years experience

Skill and experience advising clients on all beauty treatments procedures

Skill and experience in retail product sales

Stock take

Budgets, targets, financials

Main Job Tasks and Responsibilities:

Ensure smooth running of Spa's

Admin - Monthly and weekly reports, budgets, targets, financials

Staff meeting

Customer focused and passionate about the beauty industry

Exceptional at building great relationships with clients and team

Focused on training, networking and identifying areas of growth for the Spa

Able to manage everyday duties like

Orders, stocktaking, processing payments and bookkeeping

Experienced in Beauty, Nail Technology Treatments

Friendly, caring, driven to see client results

Ensure that the highest quality of Spa Therapy treatments is administered, in a professional atmosphere

Work effectively towards achieving the Spa's set financial targets.

Ensure staff member achieve targets set

Effectively promote and sell beauty products in conjunction with treatments to meet the Spa's retail targets.

Ensuring the highest standard of customer care, satisfaction and service at all time.

Demonstrate an exceptional level of professionalism and positivity for the staff to emulate.

Promote the Spa and its activities and actively contribute to its marketing activities.


Effectively provide general information and advice to clients interested in having treatments and explain the benefits of treatments, to actively acquire new clients.


Advise clients on all aspects of the procedure they're booked in to receive, providing both pre and post treatment care and answering any questions or concerns.

Develop and implement effective individual treatment plans for clients with on-going follow-up.

Monitor and ensure strict adherence to treatment policies, procedures and documentation, including safety policies.

Exhibit a diplomatic, professional attitude to effectively handle difficult situations and resolve any customer complaints

Be responsible for Spa's opening and closing procedures and daily duties of the Spa.

Be responsible for payments for treatments/products, cash management and daily cash-ups.

Maintain inventory at optimum levels, follow purchasing standards and ensure compliance with stock records and systems.

Efficient scheduling/confirming of appointments and maintenance of electronic booking system.

Initiate and maintain confidential client records.

Maintain various internal office administrative support procedures.


Ensure that the reception and treatment rooms are all immaculate, organized and tidy and that all equipment is properly sanitized, cleaned and maintained.

Supervise, mentor, train and motivate staff and work effectively within a team.

Have an understanding of and abiding by all the spa's policies, procedures and systems.

Key Competencies
Ability to use your initiative when undertaking decision making

Exemplary organisational skills including timekeeping and keeping records.


Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day to day basis in a stress free and calm manor.

Team leadership qualities i.e.

being a good motivational speaker and example setter to the rest of your staff during team meetings and one to one discussions.


Excellent knowledge of the beauty therapy industry and an up to date skill set when it comes to performing treatments.


Good "people" skills, as a manager you must be able to understand and assist staff if they need help or are having difficulty which affect their work.

Ability to remain fair and professional at all times

Ability to deal with "difficult" spa situations such as cli

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