Spa Manager

2 weeks ago

Cape Town, Western Cape, South Africa Belmond Full time

No one understands the Art of Wellbeing quite like our Spa team Librisa Spa gives guests an authentic African Spa experience, using sublime products We are looking for a Spa Manager with a strong commitment to excellence who will uphold our high professional standards, enhance our guests' experience and support our wonderful Spa Team.


  • Plan, direct and coordinate the daytoday operations of the Spa to ensure the highest level of service is provided to the guests.
  • Responsible for supervising the daytoday operation of the Spa.
  • Planning and maintaining of operational supplies.
  • Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
  • Assist with therapist duties and coverage when operationally required, to ensure revenue targets and guest requests are met.
  • Establish the Spa's financial business plans for the year in liaison with the Hotel Manager and the Financial Controller concerning monthly revenue and expenditures.
  • Ensure the department's operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
  • Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and profit.
  • Controlling expenditure which is crucial in increasing productivity yet not compromising on product or service standards.
  • Conduct daily briefings and monthly operational meetings for entire team.
  • Monthly goal setting and actively interacting with all departments on a regular basis as part of the goal.
  • Identify and plan training needs in liaison with the Learning and Development Manager.
  • Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
  • Continuously be in touch with guests to receive first hand feedback regarding their experience.
  • Attending relevant hotel meetings as and when required.
  • Ensure maintenance of inventory of supplies and products.
  • To establish a sales & marketing plan in liaison with the Marketing team.
  • To innovate with new ideas specific to the spa resulting in guest satisfaction, enhancing guest experience and increasing guest capture ratio.
  • Monitor stock levels and purchases of all retail products offered at the Spa.
  • Cocoordinating the procurement of new supplies and products for all retail products offered at the Spa.

Requirements:

  • One or more of the following qualifications CIDESCO, ITEC, or SAAHSP
  • Minimum 5year proven experience in a management position in a Spa
  • Experience in a luxury hotel advantageous
  • Strong Leadership, team, and communication skills are essential
  • Knowledge of cost analysis, financial management, and budgeting techniques
  • Effective verbal and written communication skills and ability to communicate across all levels

Benefits:

  • Competitive basic salary
  • Medical aid & pension fund benefit
  • Internal Belmond discounts
  • Loyalty and recognition rewards programme
  • Employee Assistance Programme
  • On going Learning and Development opportunities
  • Regular community, social and staff welfare events

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