Spa Receptionist

2 weeks ago

Cape Town, Western Cape, South Africa Belmond Full time

No one understands the Art of Wellbeing quite like our Spa team Librisa Spa gives guests an authentic African Spa experience, using sublime products from Thalgo and Sothys.

We are looking for a Spa Receptionist with a strong commitment to excellence who will uphold our high professional standards and enhance our guests' experience.

Main Duties & Responsibilities

  • To greet the guests at reception and assisting with post treatment sales.
  • To coordinate with the therapists regarding the daily appointments by allocating the time accordingly.
  • To record all guests & treatment details for the data base.
  • Assist the guests in selecting their treatment & explain the treatment procedures.
  • Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
  • Ensure that the spa meets the required Leading Quality Assurance standards.
  • Follow the set guidelines/SOP's for the department.
  • Conduct all treatments professionally.
  • Suggest and promote retail products or additional services.
  • Strive to achieve the highest standards through continuous education in treatments.
  • Provide the guests with high quality of service at every stage of their spa experience.
  • Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
  • Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
  • To have a thorough knowledge of all skin care, body & products being used at the spa & be able to use & prescribe products appropriately.
  • To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
  • Appropriately prepare and setup spa treatments in the Spa.
  • To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
  • Maintain equipment and inventory of products.
  • Acknowledge and respond to relevant customer queries, needs and expectations.
  • To respect the guest at all times and be discrete with any confidential matters the guest bestows upon you be it of a conversational nature or of a physical nature such as skin conditions or ailments. Delicate aspects of your post are only to be discussed with the Spa Manager.
  • Accurate monthly stock taking in the absence of the Spa Manager.
  • To deliver and collect clean laundry for the spa.
  • Ensure that the correct uniform is worn and a high standard of personal appearance and hygiene is maintained.
  • Ensure the Spa Manager is kept informed of any developments and guest queries.
  • To brief the Spa Manager on any feedback received & any followup on work to be carried out by the maintenance department.

Requirements:

Experience & qualifications

  • Have at least one of the following qualifications: CIDESCO, ITEC or SAAHSP.
  • At least 23 years' experience as a therapist in a standalone spa or hotel.
  • Previous experience within a Reception role.
  • Good communication skills.
  • Excellent interpersonal skills.
  • Knowledge about human anatomy, body types, muscles and joints.
  • Knowledge on various massages and oils.
  • Excellent customer service orientation.
  • Genuine interest and passion for wellness and body therapy.

Benefits:

  • Competitive basic salary
  • Medical aid & pension fund benefit
  • Internal Belmond discounts
  • Loyalty and recognition rewards programme
  • Employee Assistance Programme
  • On going Learning and Development opportunities
  • Regular community, social and staff welfare events

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