Sa - Cultural Orientation Senior Trainer - (N)

2 weeks ago

Pretoria, Gauteng, South Africa Church World Service Full time

Position Title**:
Cultural Orientation Senior Trainer

Reports To:
Cultural Orientation Supervisor

Division:
Immigration & Refugee Program+ (IRP+)

Department:
Programs, Cultural Orientation

Job Location:
Pretoria, South Africa

Grade Level:
Grade 5, Officer, National

Introduction:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster.

CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.


Primary Purpose:


This position is primarily responsible for the daily oversight of Resettlement Support Center (RSC) Cultural Orientation (CO) circuit rides (CR) in South Africa and throughout the region (solo CRs and leading groups), in accordance with US Refugee Admission Program (USRAP) guidelines and RSC Africa CO standard operating procedures.

This position also provides cultural orientation training to refugees approved for resettlement to the United States, while actively overseeing all aspects of the implementation of CO circuit rides, including the preparation for and implementation of training for diverse populations, circuit ride logistics and security, standard operating procedures and relationships with CWS/RSC Africa partners in the field.


Essential Duties:

Compliance:

  • Ensures all CO training functions strictly adhere to the PRM, RPC, CWS and RSC Africa policies, guidelines and procedures;
  • Ensures implementation, dissemination, monitoring and adherence of standard operating procedures (SOPs) during CRs;
  • Demonstrates ability to conduct field activities including Cultural Orientation training;

Data Management and Analysis:

  • Assists in ensuring RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner;
  • Acts as the point person for Trainer and Program Assistant inquiries regarding CO while on CRs. Runs quality control checks that ensure accuracy and efficiency;
  • Writes trip reports for distribution throughout CWS and in consultation with the CO Manager, follows up on issues related to partners and logistics.

Representation:

  • Develops and maintains effective relationships with RSC implementing partners, including PRM, IOM, and UNHCR;
  • Ensures partner communication from the department is professional, timely and proactive. Represents organizational policies and culture to staff;
  • Ensures the workforce is professional when representing CWS/RSC Africa to refugees, partners, the under and colleagues.

Performance management:

  • Runs quality assurance reports and ensures accuracy of data;
  • Monitors staff time and attendance while on CRs.

Staff Care:

  • Monitors and ensures a safe, healthy and professional work environment;
  • Actively supports staff by promoting safe space, opendoor and the escalation policy on CRs. Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment on CRs;
  • Ensures staff are safe in the field by coordinating with the RSC Staff Security Coordinator and disseminating information related to safety to staff in the field.

Program Administration:

  • Liaises with vendors in the field to decrease costs associated with CO provisions in coordination with Logistics and tracks lunches/tea administered;
  • Oversees contractor activities including hiring and payment of interpreters, childminders and other vendors;
  • Schedules and facilitates circuit ride briefings and debriefings when needed;
  • Oversees the scheduling of eligible individuals for cultural orientation training in collaboration with the Scheduling Department;
  • Participates in training and onboarding new staff;
  • Maintains records of all correspondence with partners.

Qualifications:

Experience:

  • Four (4) years related experience is required;
  • Three (3) years training experience is preferred.
  • Supervisory experience is preferred.

Skills:

  • Excellent interpersonal and innovative training skills;
  • Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook);
  • Thorough knowledge and comprehensive understanding of the START database and Operations Policies and Procedures.

Education & Certifications:

  • Bachelor's degree or four (4) years of paid work experience in lieu of a Bachelor's degree is required.

Abilities:

  • Manage large and diverse workload under pressure with competing priorities;
  • Maintain the integrity of official records;
  • Analyse and solve complex problems and make sound decisions;
  • Work with mínimal supervision;
  • Maintain a high performance standard with attention to detail;
  • Work independently and contribute to overall operations o

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