Resident Services Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time

OVERVIEW:

My Client a Well-established NPO with a Facility / Establishment in Cape Town - which offers Care for the Aged - Assisted care as well as Childcare, is urgently recruiting for a Resident Services Coordinator.

THIS POSITION IS REQUIRED TO

  • To ensure that all family communication is met
  • Client relations
  • House sales
  • Admissions process
  • Reporting and feedback
  • Quality care
  • Customer care

REMUNERATION STRUCTURE
-
My client offers a Highly Competitive Salary suitable for this Role

COMPETENCIES REQUIRED (MUST HAVE):

  • Must have a clean criminal record clearance
  • Ability to work quickly and efficiently within a pressured environment and make decisions.
  • Ability to handle disgruntled residents while remaining calm
  • Excellent personal presentation, which is essential as this role requires facetoface meetings with clients
  • Ability to work within a multidisciplinary team.
  • Hard worker that is caring, patient, passionate, and enthusiastic.
  • Good written and verbal communication skills
  • Conflict management skills
  • Creative thinking to improve customer service
  • The ability to prioritize tasks
  • Flexible approach
  • Passion for working in Aged Care and recreation
  • Experience in quality care programs
  • Effective written and verbal communication skills
  • Empathy and residentfocused approach
  • A positive, energetic, and professional approach to work
  • Demonstrate a proactive, wellorganized approach to working independently
  • Excellent communication/presentation skills
  • Passion for physical and mental health and fitness
  • Highlevel focus on customer service and engagement
  • As required being available to attend to Residents' and Families' queries
  • Able to work weekends and flexible hours

COMPETENCIES DESIRED (NICE TO HAVE)

  • Experience in working with elderly
  • Understanding of human behavior
  • Experience in Customer Relations
  • Knowledge of creative and cognitive skills
  • Computer and report writing skills
  • Excellent interpersonal skills
  • Experience in Aged Care (desirable)
  • Experience in Hospitality (desirable)

EDUCATION REQUIREMENTS

  • Matric Certificate
  • Tertiary Diploma / Degree qualification preferable

GENERAL DUTIES AND RESPONSIBILITIES:

LEADS

  • Ensure that the leads tracker is updated, and all information is captured
  • Provide all necessary information and documentation to potential leads
  • Find new strategies to advertise The Establishment services
  • Ensure that all questions and concerns are answered
  • Arrange and carry out site visits for all potential customers
  • Arrange assessment with the necessary HODs and coordinate with the family
  • Arrange and complete the room inspection with the maintenance and cleaning team before new admission moves in
  • Coordinate new admissions with the HOD team and family
  • Coordinate with a reception and ensure all new leads are added to the leads tracker and followups are done
  • Work through the memorandum of agreement and other admission documents with the families
  • Compile and open an admission file for all new admissions and ensure that all the required documents are submitted
  • Ensure that the admission file is completed and signed off as per policy
  • Carry out the admission process by promoting the Facility's quality care programs, discussing Dining options and Food preferences with new residents, assisting with settling into their room, and orientation into the Facility

CUSTOMER CARE

  • Address all client's complaints, concerns, and compliments
  • Log all complaints, concerns, and compliments
  • Investigate and resolve all residents' complaints
  • Escalate all significant complaints to the relevant HOD
  • Arrange quarterly house meetings with the residents and provide feedback
  • Communicate with the families and ensure all concerns are addressed correctly
  • Ensure that your knowledge of all
    The Establishment products/services is up to date and note any changes
  • Meet with management to ensure that excellent service is always provided
  • Ensure that the Wellness Programme is maintained
  • Monitor and evaluate the program regularly, including suggestions on any improvements
  • Proactively motivate and encourage residents to be involved in the program
  • Provide necessary support to the Occupational Therapist with the qualityoflife program
  • Such as:
  • The Life/Activity centered care, sensory garden, dining rooms/, and bedrooms for onetoone individual sessions and events
- activities to cater to social, occupational, religious, and cultural needs meet the program's desired outcome.

  • Part of developing a quality care program is determining the needs of the residents and assessing and reviewing various program implementations and outcomes.
  • This involves assessment of the individual residents' psychosocial, occupational, cognitive, spiritual, and cultural needs on an ongoing basis and occasional liaison with other staff.
- care programs including intergenerational activitie

  • Residence Butler

    2 weeks ago

    Cape Town, Western Cape, South Africa More - Luxury Hotels & Lodges In Southern Africa Full time

    The Residence Butlers main tasks include to prepare and clear all service venues, including all necessary mise-end-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner.KEY FOCUS AREASGreeting guests in a professional manner upon their arrival and acquainting guests with the...

  • Residence Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa EF Education First Full time

    Are you looking for an exciting opportunity with a dynamic, global organisation? Welcome to EF International Language Campus Cape Town We provide language classes, accommodation and activities to students from all-over the world. We love what we do, and we are looking for people who love what they do too – as this makes the difference to the student...

  • Residence Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of the Property through effective property management. Assists in the development of related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds,...

  • Residence Butler Cape Town Luxury Hotel

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Residence Butler | Cape Town | Luxury HotelRESIDENCE BUTLER - the main tasks include to prepare and clear all service venues, including all necessary mise-end-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner.Scope and General Purpose: Greeting guests in a professional...

  • Assistant Residence Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Required: Grade 12 (Matric), additional related Property management training and/or maintenance building background preferred. Minimum of 4 years' related experience. Student accommodation experience essential. Strong Proficiency in relevant computer and software packages i.e. MS Office Excellent understanding of Property management and student...

  • Loading Dock Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotels Full time

    Company DescriptionAbout the Porter House Hotel and Castle Residences: Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and...

  • Customer Services Coordinator Imports

    2 weeks ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    Job PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...

  • Food Service Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Food Service Coordinator to join our team in Cape Town.The successful candidate will be responsible for overseeing the daily operations of the food service department, including menu planning, food preparation, and inventory management. The Food Service Coordinator will also be responsible for ensuring that all food...

  • Service Desk and Workplace Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa PartnerHero Full time

    Role DetailsDepartment: IT & SecurityContract Duration: PermanentPosition type and schedule: Full-time | Monday - Friday | 8 AM - 5 PM SASTTraining Schedule: 1 weekWork type and Location: Full-time | Availability to work on-site in Cape TownExpected start date: March 2nd, 2023About The RoleWe are looking for an IT Specialist on site who can help us provide...

  • Restaurant Industry Marketing Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tina Lottering ta Tina Lottering Recruitment Solutions Full time

    My client a leading restaurant and hotel group located in the heart of Cape Town is seeking an experience Marketing Coordinator to join their team.Must have luxury brand experience ,focus will be on the administrative side of Marketing. Organised, Deadline driven and always willing to go the extra mile.Must have relevant tertiary qualificationMatricOwn...

  • BIM Coordinator/Modeller

    2 weeks ago

    Cape Town, Western Cape, South Africa Lotus Recruitment Full time

    Requirements for Consideration: Completed tertiary qualification in structural engineering/architecture or related field 3-5 years experience in Navisworks, Revit 3D modeling, and BIM 360 Experience working on medium to large scale projects Proven experience in BIM Coordination and project data management Technical management of BIM data sets Understanding...

  • Global Mobility Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Continuum Personnel Services Full time

    Seeking an experienced Relocation Coordinator to join our Cape Town team.The role of Global Mobility Coordinator entails coordinating and managing missions from our Cape Town Head Office to branches across Africa. This full-time, office-based position emphasizes excellent client service and relationship management.Responsibilities include: Coordinating all...

  • Service Coordinator and Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa The Right Company Full time

    Job Title: Service Coordinator & Administrator - Catering Equipment (Cape Town), R14 000pm CTCPosition Overview:As a Service Coordinator for our catering company in Cape Town, you will play a pivotal role in ensuring the seamless coordination of service operations. Your responsibilities will include managing service quotations, updating reports, tracking...

  • Facilities Service Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Group Finance Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...

  • Habilitation Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Pathways, Inc. Full time

    Pay:$ $20.75 per hour(depending on related experience)Nature of Work: Together as a team with the supervisors and staff in assigned group area(s) will coordinate all aspects of each person's Habilitation program plans; assures integration and collaboration of services offered in the community, residence and day program. Maintains compliance with all...

  • Customer Services Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Ocean Network Express Full time

    A vacancy exists for a __CS COORDINATOR __within ONE's __Customer Service __Department. To Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro- actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the...

  • Project Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Clip My Biz Full time

    Looking for: Junior project coordinatorTo help our company develop we are opening a junior project coordinator position.We need someone willing to learn and get involved in many aspects of the business, starting with sales (prospection, customer telephone contact, quotes, production planning and follow-up, invoicing), but also production (gather graphics,...

  • Customer Services Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Operations - Cape Town - Exports Full time

    COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWNJob Purpose & Primary Job ResponsibilitiesThe purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within the Customer...

  • Marketing Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tina Lottering ta Tina Lottering Recruitment Solutions Full time

    My client a leading restaurant and hotel group located in the heart of Cape Town is seeking an experience Marketing Coordinator to join their team.Must have luxury brand experience ,focus will be on the administrative side of Marketing. Organised, Deadline driven and always willing to go the extra mile.Must have relevant tertiary qualificationMatricOwn...

  • Senior Nursing Service Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa IntelliStaff Full time

    _O__ur client is urgently looking for a Senior Nursing Service Manager to join their organization__Location:_: Bridgewater Manor, Cape Town__Requirements:_- _ Relevant Nursing qualification as a Registered Nurse_- _ Must be SANC Registered_- _ Must have 7-10 years of nursing experience_- _ Must be fluent in English _- _Knowledge of Dementia care, Frail care,...