Paraplanner

2 weeks ago


Cape Town, Western Cape, South Africa Nedbank Full time

Job Requisition

  • REQ 100183
    Job Location


Cape Town
  • Career Stream
  • Client Service


Leadership Pipeline
  • Manage Self: Operational
  • FAIS Affected
    Job Purpose
  • To offer administrative service and support to internal and external clients in order to achieve the Nedbanks goal of offering a world class service.

Responsibilities:

  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
  • Identify leads and send them to the business through engagement with clients and from the daily reports.
  • Manage losses by following the correct compliance procedures and getting back to clients timeously to avoid interest claims.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Provide administrative support to internal and external stakeholders by responding to the requests that come through the system.
  • Capture and update the client database accurately against the information provided.
  • File all client information as per filing system in place.
  • Extract the daily audit reports from the system and check them against the work done in order to check for accuracy and submit to the line manager.
  • Adhere to the compliance procedures to minimise risks and losses.
  • Resolve client queries within specified timeframes by gathering information and providing feedback to the client.
  • Build and maintain good relations with internal and external stakeholders through communication and providing a good service.
  • Adhere to the compliance procedures to minimise risks and losses Capture and update the client database accurately against the information provided.
  • File all client information as per filing system in place.
  • Extract the daily audit reports from the system and check them against the work done in order to check for accuracy and submit to the line manager.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


Preferred Qualification
  • Diploma: Financial Management
  • Minimum Experience Level 1 year general administration and banking experience


Essential Certifications
  • Preferred Certifications
  • Type of Exposure
  • Working with a group to identify alternative solutions to a problem.
  • Capturing data
  • Checking accuracy of reports and rec
  • Completing various administrative duties (e.g. answering phones; electronic filing)
  • Communicating internally

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Data analysis
  • Microsoft Office
  • Nedbank policies and procedures
  • Nedbank vision and strategy
  • Relevant regulatory knowledge
  • Business writing skills
  • Nedbank culture


Behavioural Competencies
  • Adaptability
  • Applied Learning
  • Building Customer Loyalty
  • Communication
  • Managing Work
  • Quality Orientation
  • For any assistance or more info please contact the Nedbank Recruiting Team
Eswatini / Lesotho / Namibia / Option 3- Zimbabwe
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