Admin Assistant
2 weeks ago
Our client is an independent and authorised financial services provider, aiming to provide clients with financial advice that takes into account a holistic view of their financial objectives, requirements and circumstances.
PURPOSE:
This role entails assisting the Financial Advisor with the processing of all financial administration for new and existing clients, record keeping and data-capturing.
GENERAL
Location:
Cape Town CBD
Reporting to:
Office Manager
Directors: 3
Financial Advisers: 6 (1 Paraplanner)
Hours of work: 08:00am - 4.30pm or 08.30am - 5pm, Monday to Friday
Nature of contract:
Permanent
Benefits: 18 leave days, Group Risk Life cover and Income Protection, Group RA
MAIN DUTIES & RESPONSIBILITIES
Communicating with clients telephonically and electronically
Compliance - FICA, FAIS & Due Diligence (data gathering and filing)
Data Capture -on CRM system (Elite Wealth) - updating existing and new client info & record keeping (workflows/tasks)
Forms administration (Prepopulating apps, sending to clients, managing the return and capturing of the forms/submitting to the Financial Institute) - for investments, risk, medical aid and Employee Benefits
Processing instructions - redemptions, Section 14, 37 & 42 Transfers, adhocs and switches for local and offshore investments for clients.
Working with the paraplanner to prepare client proposals
Preparation of reports, agendas, presentations and spreadsheets for internal meetings and meetings with clients
General admin support
EDUCATION/QUALIFICATIONS:
High school senior certificate
Diploma
WORK EXPERIENCE:
3-5 years or more if possible
Previous administrative experience
A minimum of 3- 5 years' proven work experience within an insurance, investments or Asset Management environment - financial advisory company
COMMUNICATION SKILLS:
Strong verbal and written communication skills
Good telephonic manner
Ability to analyse and understand insurance policies
Knowledge of industry's professional terminology
ADMINISTRATIVE/ORGANISATIONAL SKILLS:
Systematic, consistent and structured approach to work
Excellent attention to detail -takes pride in work
Highly organised and efficient
Ability to work well under pressure, multitask and prioritise effectively
Strong administrative skills
Proactive and uses initiative to ensure excellent service & performance is of a high standard
KNOWLEDGE/SKILLS
Microsoft Excel & Word
Microsoft Outlook
Experience with Elite Wealth or other CRM system
You need to understand each product i.e., risk cover, Retirement Annuities, Investments, Preservation Funds, Pension & Provident Funds, Living Annuities and Medical Aid, Employee Benefits
OTHER REQUIREMENTS:
Confidential and discreet
Strong customer service skills with ability to deliver results with both internal and external clients/stakeholders
Work well as part of a team
Highly honest & ethical
Job Types:
Full-time, Permanent
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