Assistant Maitre'd On Cruise Ships

2 weeks ago

Cape Town, Western Cape, South Africa Portside Consulting Full time
Oversee food and beverage services throughout designated venues, which includes Team Dining, Inclusive Dining venues, Room Service, and other areas involved in food and beverage operations or related activities

  • Ensure a consistent and high level of service in accordance with company standards.
  • Oversee the performance of Restaurant Team Leaders assigned to their area of responsibility
  • Monitor employees' hospitality, attendance, attitude, cleanliness, neatness, and service, and enforce fair employee discipline and followup
  • Deliver impactful, effective, and interactive training for all Servers while remaining vigilant in identifying potential training opportunities
  • Communicate effectively and timely with team members regarding procedural changes and upcoming events.
  • Check correct venue setup and ensure all equipment and fixtures are in clean and presentable condition
  • Conduct orientation for all team members assigned to their area of responsibility.
  • Maintain operating par levels for silverware and equipment and ensure accurate and timely inventory submission
  • Consult with other managers and departments to ensure functions are set up as per specifications and replenishing is done in a timely manner
  • Monitor and control costs and be revenue and TGEMoriented
  • Support team members who need assistance in performing their duties and maintaining smooth service and guest satisfaction
  • Ensure compliance with the Restaurant SOP plan, United States Public Health standards, HESS MS procedures and other regulatory policies
  • Report accidents/incidents immediately to the Maître'D, Sr. Maître'D', Restaurant Operations Manager and F&B Director
  • Perform other jobrelated duties and responsibilities as necessary or directed by management

Team Responsibilities

  • Uphold and enforce professional grooming standards and punctuality in accordance with company guidelines
  • Implement fair and equitable employee discipline, using the company Performance platform to evaluate, provide constructive feedback, and recognize the good performance of team members
  • Ensure timely completion and discussion of evaluations for team members under supervision with the Maître'D and/or Sr. Maître'D
  • Foster a culture of open communication, active listening, learning, respect, and continuous improvement in operations and standards. Encourage team members to embrace CCL Culture Essentials, ensuring a supportive and inclusive work environment

Position Minimum Requirements

  • International restaurant/hotel management certification
  • Must have at least 3+ years of operating cruise/hotel/hospitality, highvolume restaurant and multivenue experience is required
  • Must have experience in leading and supporting an operating team of 60+
  • Must be detailoriented with an eye for guest experience and guest satisfaction. Strong organizational skills; effective communicator, both written and verbal
  • Ability to communicate effectively with guests and onboard teams
  • Must have solid administration skills. Wellversed with Microsoft Office suite
  • Excellent interpersonal, communication, and leadership skills with the ability to effectively lead, train and motivate the team
  • Familiar with United States Public Health (USPH) standards, HESS MS procedures, environmental compliance policies, MLC, and ILO regulations
  • Demonstrated ability to manage schedules, budgets, and inventory control
  • Strong organizational and time management skills with keen diligence
  • Commitment to providing exceptional guest service, upholding company values, and maintaining a professional appearance and demeanor
  • Flexibility and adaptability to work in a fastpaced and dynamic work environment
  • Fluency in English, both written and spoken; proficiency in additional languages is a plus

Application Question(s):

  • Valid Passport?
  • International experience?

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