Product Support Manager Global Grade 12

2 weeks ago

Durban, KwaZulu-Natal, South Africa Barloworld Equipment Full time

Key Outputs

  • Generate parts and service turnover
  • Manage the Customer Service Representatives
  • General administration and management of the department
  • Achievement of a team environment that enables maximum productivity and profitability
  • Effective selfmanagement and performance ownership
  • Build and maintain effective relationships with customers, colleagues and principals through effective communication and followthrough
Drive achievement of regional financial targets through the Balanced Scorecards

  • Identify the organisation's strengths and weaknesses in terms of component rebuilds
  • Respond to opportunities and threats in the CRC market environment
  • Ensure strategies lead to a continual growth in the component business
  • Develop and implement pricing strategy for component rebuilds
  • Develop the marketing competencies for components in the operations
  • Understand competitive status and develop counter strategies
  • Carry out regular marketing audits to monitor sales performance of components
  • Constantly revise the CRC business plan in terms of market conditions; analyse and report on CRC business performance
  • Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
  • Manage the fleet effectively
  • To run the after sales department and ensure adherence to good customer service protocol, and generate turnover,
  • Leading the service operational team in a branch, giving stakeholders a targeted return on investment.
  • Development and marketing of component rebuild products and solutions to all internal and external customers.
  • To provide solutions for all Caterpillar equipment customers and to increase parts and service sales.
  • To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders, providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine.

Qualification, Experience and Competencies

  • Qualified Artisan or Applicable Engineering Diploma / Degree.
  • B. Engineering degree or B. Tech diploma. Must be a Caterpillarcertified earthmoving technician.
  • Minimum 57 years of which Minimum 3 years management experience in the customer interface.
  • Good communication (written, verbal and presentation) and negotiation skills.
  • Ability to work independently, under pressure and meet deadlines.
  • Willing to travel as and when required
  • Show initiative by thinking creatively.
  • Computer literacy (including relevant SAP & CRM exposure).
  • Good knowledge of Caterpillar components and relevant industry.
  • Business development skills and knowledge.
  • Strong technical background in equipment management.
  • Financial management skills.
  • Strategic management ability.
  • Track record in leading / managing people in a teambased and participative environment.
  • Exposure to business planning / budgeting processes and strategic planning processes.
  • Good Customer relations.

  • Sales Run Manager Global Grade 12

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Barloworld Equipment (Pty) Ltd Full time

    Key OutputLead a regional sale operationManage and report on all key sales deliverables, including all KPIs.Ensure all relevant policies procedures, and guidelines e.g. warranty, sales risk framework, etc are appliedPerform market research to ensure growthUtilise appropriate processes and initiatives (CRM, COMESA deep dive, etc.) to regularly review and...

  • Parts Supervisor Global Grade 09

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Barloworld Equipment Full time

    Key Output To perform parts management/ supervisory (Parts Sales and Warehouse responsibilities) related tasks and provide support to the Line Manager effectively and efficiently. Communicate and ensure accessibility to process documentation by all personnel. Ensure the parts team works according to policies, principles, processes, and procedures of the...

  • Assistant Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Receptionist Global Grade 06

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Barloworld Equipment Full time

    Key Output To respond professionally and efficiently to internal and external customer queries received through the switchboard. Politely and professionally receive and attend to all visitors to reception. Handles incoming calls and performs general administrative duties. May assist other administrative staff with overflow work, including, data entry and...

  • Product Porfolio Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Games Global Full time

    The role:As a Product Portfolio Manager, you will be responsible for the vision and value realization of the managed portfolio as well as aligning multiple strategies across business units to achieve organizational goals whilst leading multiple teams to execute the agreed strategy.This role is vital in supporting continued growth, successful delivery,...

  • Deputy Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings)Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • HR Business Support Partner

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Games Global Full time

    The role:People are at the heart of what we do. Our people are fundamental to our growth and drive our culture and enable our success. We are a global team who strive to achieve excellence in everything we do including being number one in our industry.We are committed to empowering our people, connecting with our business, driving success, and retaining our...

  • Senior Group Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings)Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Call Center Agent

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Customer Service Agent

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Associate

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings)Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Manager: Health Product Management

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa AIDS Foundation of South Africa Full time

    FIXED TERM CONTRACT VACANCIESJul Mar 2025The AIDS Foundation of South Africa (AFSA) is a Durban-based NGO that acts as an interface between Donors and Community Based Organisations (CBO's) working in the HIV/AIDS sector, by strategically placing donor funds with CBOs, and providing them with ongoing, technical support & capacity building. AFSA has been...

  • Reward Analyst

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Games Global Full time

    People are at the heart of what we do. Collaboration, integrity and trust is critical to our mission to ensure inspirational change through our exciting transformation programme.Our global Reward team plays a pivotal role within Games Global by examining Reward practices through the lens of culture and employee experience. We ensure that our reward...

  • Global IT

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Skye Business Solutions Full time

    Our client is an internationally known, global i-gaming brand who have locations situation across the world including UK, South Africa, Estonia, Spain, Sweden and many more. They all work hard towards one end goal; to create the very best online Sportsbook product. 10+ Years of Relevant Experience Role is based in Durban, South Africa Certification Required...

  • Production Supervisor

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Futurelink Global Recruitment Full time

    IntroductionOur manufacturing client is looking for a Production Supervisor to join their team.Duties & ResponsibilitiesEnsure proper shift handover (attends shift change meetings daily)Ensure shift changes are systematically carried out daily and recorded as per check list procedureEnsure BOMS are issued in advance and changes are explainedReport output,...

  • Service Assistant Global Grade 03

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Barloworld Equipment Full time

    Key Outputs Will be responsible for maintaining, servicing and repairs, Caterpillar and Perkins Engines associated with Industrial OEM units, Marine equipment and Generators. Clean out plant rooms and panels if necessary. Responsible for collection of parts at the store and compiling of parts for services. Musty be able to write accurate and detailed reports...

  • Senior Product Manager- Durban

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Platinum Recruitment Solutions Full time

    Key Responsibilities: Create longterm and shortterm product range plans with Global category Product Managers To manage and lead company's product development process in alignment with Global Product Manager teams and to maintain the key product development files & systems To manage multiple brands across the region and have a sound understanding of brand...

  • Product Promoter

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa SGRP Meridian Group Full time

    Key Competencies & Requirements: Good Communication skills Well groomed & presentable Able to travel around (access to transport public or personal) Own Cell phone Positive enthusiastic nature Grade 12 and above Some sales experience would be advantageous. Aged between 21 & 3 Selfmotivated and target driven. Good Time keeping and punctuality. Complete all...

  • Call Center Agent

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Team Leader

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Company DescriptionWNS (Holdings) Limited (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...