Customer Claims Administrator

2 weeks ago


East Rand, South Africa Unique Personnel Full time

Job Number

  • 72164

Job Type

  • Permanent

Job Title

  • Customer Claims Administrator

Computer Skills

  • Winfreight,LexisNexis,MS Office,Sage Evolution

Industry

  • Logistics and Supply Chain

City

  • Ekurhuleni (East Rand)

Province

  • Gauteng
  • Liaising internally to resolve claims as well as with the liability service provider to ensure resolutions to claims logged by customers.
  • Providing the service provider with necessary documentation and final decisions when claims are closed.
  • Liaising externally on the process of logging claims
  • Managing claims queries
  • Assessing and investigating of claims logged by customers ensuring accuracy in them.
  • Recording of claims documentation and categorising the claims as they are reported
  • Month reporting of the full potential loss from claims
  • Recording of incident reports pertaining to responsible branches concerning claims.
  • Recording of recoveries linked to the logged claims, as AODs.
  • Preparing of invoices to recover the loss from related labour brokers
  • Arranging of regular claims meetings with management/senior management for approvals once investigations are complete
  • Consistent engagement with extended liability partners to resolve claims.
  • Reporting on the full list of pending claims to be investigated and resolved.
  • Processing credit checks on all new customers and ensuring that the required documentation is in place through My Credit App and Lexis Nexis.
  • Loading of new customers on Freight & ERP systems
  • Updating all new and existing customer documentation on commercial folder
  • Updating and recording of the new customers on managements' shared sheet for reporting purposes
    Inherent Requirements
  • Worked on Freight billing system WinFreight
  • Experience with insurance brokers

- advantageous
  • LexisNexis experience advantageous
  • Sage Evolution experience advantageous
  • FAIS accreditation advantageous
    What Qualification
  • Matric

Minimum Qualification

  • Matric

Status

  • Available


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