General Managers for Growing Group of Luxury

3 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time

The role of the GM is to motivate, guide, mentor and train their teams to ensure that we are achieving exceptional luxury guest service at all times.

Training needs to be at the centre of everything we do to ensure that we exceed our guest expectations every time (and not some of the time)

The General Manager is responsible for ensuring their restaurant meets the following KPA's (a quarterly incentive bonus is linked to meeting of these targets)

  • Achieve a COS as per the budgets set out
  • Achieve training metrics as laid out by Head Office
  • Achieve mystery guest results
  • Achieve audit results
  • Ensure TripAdvisor is maintained at 4* and above
  • Dineplan reviews are over 4.5
  • Manage all negative online reviews with the management team.

TRAINING

  • Manage all training schedules.
  • Hold weekly training sessions with both FOH and BOH team.
  • Ensure all new staff have attended induction with Head Office.
  • Ensure FOH and BOH tests are done by all staff.
  • Ensure all new staff go through and pass the selfdriven online training programme.
  • Ensure that all managers are conducting preshift briefings.
  • Ensure all staff attend training programmes as laid out by Head Office.
  • Ensure all group hospitality standards are met and maintained.
HR

  • Compile weekly rosters ensuring staff's roster requests are met as far as possible
  • Hold monthly performance management sessions with the team
  • All front of house to be graded according to their abilities once a month
  • Conduct formal staff reviews every quarter.
  • Manage the disciplinary procedures up to the hearing process.
  • Ensure that all staff starter packs are complete and checked before submitting to the HR department. All starter packs to reach Head Office within 3 days of a staff member starting.
  • Actively promote safety and wellbeing of every employee, guest, customer or contractor in line with company policy.
  • Prepare monthly salary Trackers

FINANCE

Monitor daily cash ups:

  • To check and ensure on a daily basis that no waiters are cashing out credit card tips.
  • Manage number of voids with reasons and action ongoing issues that arise.
  • Monitor promotions and ensure that the mistakes are corrected and highlight areas to be addressed for repeat mistakes.
  • Control expenses on a weekly and monthly basis.

MAINTENANCE

  • To keep the maintenance tracker up to date on the drive.
  • Keep the maintenance both front and back of house up to standard.
  • To escalate maintenance issues to Head Office Maintenance for any maintenance that can't be managed at Shop level.


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