Group Sales Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Telebest Full time

Join Our Team as a Group Bookings Coordinator at XYZ Cruises

Principal Accountabilities

- Provide outstanding customer service throughout the booking process, addressing any inquiries promptly and professionally

- Utilize sales strategies to efficiently process invoices for guests

- Establish and nurture client relationships to drive repeat business and referrals

- Maintain precise records of sales activities and offer regular reports to management

- Quote and organize new group requests in the system (BEE)

- Respond to incoming quotes and emails within a 24-hour timeframe

- Oversee group bookings from start to finish, including payment follow-ups and compliance

- Update groups with any necessary changes or additions

- Coordinate Charter and Theme cruises

- Handle International Group Bookings

- Manage unexpected special projects as they arise

- Undertake additional tasks as assigned on an ad-hoc basis

- Handle daily administrative responsibilities such as managing quotes, payments, room lists, forms, contracts, and emails

Key Skills and Competencies

- Experience: Prior sales experience, preferably in the travel or cruise industry, with a successful sales track record

- Knowledge: Understanding of cruise products, destinations, and industry developments. Familiarity with various cruise ships, cabin types, and onboard facilities is beneficial

- Communication Skills: Excellent verbal and written communication skills for effective client interaction

- Customer Focus: Strong customer service mindset to meet the needs of large group clients proactively

- Organizational Skills: Efficient organizational and time management abilities to handle multiple client inquiries and tasks

- Attention to Detail: Precise attention to detail in crafting tailored cruise packages and creating accurate documentation

- Team Player: Collaborative spirit to work across departments and achieve sales goals for customer satisfaction

- Salesmanship: Persuasive sales skills to influence potential clients and close deals effectively

- Computer Skills: Proficiency in sales software, Microsoft Excel, Outlook, PowerPoint, and Word

- Minimum 2 years' experience in a similar role


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