Dispute Management Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Haleon Full time
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people.

By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science.

What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.


With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special.

Key responsibilities

  • Receipt, tracking, processing of all uplift requests in the correct format, manner, and timelines, to completion.
  • Rectify any incorrect assignments as received, and institute corrective action to prevent reoccurrences.
  • Retrieve required documentation from all relevant stakeholders to support validation of requests.
  • Managing Supply Chain Compliance Requirements, including the performance of any required testing, reporting as required.
  • Business reporting (daily, weekly, or monthly).
  • Support for other Customer Service Team roles as required (i.e., acting as relief when other team members are off work).
  • Any other task as defined by the Line Manager.
Qualifications and skills

Required

  • Matric / Senior Certificate required. NQF Level
  • Basic understanding of business environment and ability to solve problems and Supply Chain issues with Finance team, warehouse colleagues and customers.
  • At least 5 years' experience in Customer Service, or other Customer Contact Roles.
  • SAP R/3 in the Order to Cash function experience in handling customer stock claims and/or Dispute Management in SAP.
  • Proactive selfstarter who works well in a team environment, with mínimal supervision.
  • Ability to manage multiple business priorities simultaneously.
  • Excellent communication skills.
  • Analytical and problemsolving skills.
  • PC Literacy, Microsoft Office Skills, specifically Excel, at an intermediate level at least.
  • Experience in Supply Chain operations in an FMCG environment.
Preferred

  • Tertiary or Customer Service/Logistics/Supply Chain Qualification (NQF level 6 minimum) would be an advantage.


Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion


At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.


At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer.

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.


Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment.

This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.

  • Specialist: Dispute

    2 weeks ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    DescriptionThe role aims to establish a top-notch complaints management framework for the Old Mutual Insure Customer Experience Complaints function. The focus is on ensuring efficient resolution and proactive prevention of complaints from various external bodies such as Insurance Ombudsman, FSB, Consumer Commission, and media.You Will:Investigate complaints...

  • Dispute Management Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Haleon Full time

    Job Description:Site Name: South Africa - Gauteng - JohannesburgPosted Date: Jun Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil,...

  • Dispute Resolution Technical Lead Sandton

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Recruitment Council Full time

    Job Purpose: Management of Regulatory complaints endtoend. Be the voice of the customer. Lodge and record all Regulatory complaints on the CMS system. Identify client needs and resolve regulatory complaints within agreed and prescribed SLA's. Draft complaint responses and communicate decisions to intermediaries, management, clients, Ombudsman, FSCA, media,...

  • Senior Associate- Dispute and Litigation

    2 weeks ago

    Johannesburg, Gauteng, South Africa Insphired Recruitment Solutions Full time

    Our client in the Legal Industry is currently looking for a Senior Associate in Johannesburg.Responsibilities: Thorough research, writing, and analytics. Leadership, and mentoring. Handle matters of a highly sensitive nature. Handle time sensitive matters. Manage and prioritize multiple projects. Identify and resolve problems quickly.Requirements: Admitted...

  • Enforcement Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    A financial services company that drives prosperity through market momentum is looking for an Enforcement Specialist who will play a crucial role in monitoring and enforcing regulations and rules set by the organisation. You will assist the Enforcement Manager in ensuring compliance with the Financial Market Act, mitigating risks, and safeguarding the...

  • Senior Legal Specialist: Property Law

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time

    Hire Resolve's client is currently seeking a Senior Legal Specialist with a focus on Property Law to join their team. As a Senior Legal Specialist, you will be responsible for providing expert legal support and guidance in property-related matters.Your main responsibilities will include:Review and draft legal documents related to property transactions, such...

  • Ir Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Kumusa Consulting Full time

    To provide a specialist IR service to maintain good relations between the employee, management and the representative union; improving employee morale and minimising risk of collective conflict, disputes and industrial action that may impact on the operational requirements of the Company.The IR Manager should provide effective guidance and support to...

  • Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa CallForce BPO Specialist Full time

    Drive the operational agenda by providing daily direction and communication to agents to ensure that daily and weekly targets are met. Lead profiling and management Provide appropriate direction and dispute resolution for workplace problems. Drive sales targets, key performance indicators and performance management. Communicate & report accurate performance...

  • French-speaking Collections Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    The Accounts Receivable Specialist is responsible for managing and executing various accounts receivable processes, including contacting past due customers, account reconciliations, generating customer statements, and handling invoice copy requests. The role also involves managing customer disputes, reporting, and handling adhoc requests from the Domestic...

  • Consultants - Delay Analysis/ Forensic Planning Claims And Dispute Resolution · Johannesburg, S

    2 weeks ago

    Johannesburg, Gauteng, South Africa Hka Birmingham Full time

    HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible...

  • Employee Relations Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Contact Busi Radebe- Job Family- Human Resources Career Stream Employee Relations, Employment Equity And Transformation Leadership Pipeline Manage Self: ProfessionalJob Purpose To act in a centre of excellence role and ensure the implementation of fair and equitable employee relations practices within Nedbank in...

  • Employee Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Country Bird Holdings Full time

    Job Advert Summary:The purpose of the position is to oversee the Employee Relations function from a Group perspective, ensuring a harmonious workplace by implementing policies, procedures and ER interventions, to ensure compliance and to support the business objectives, whilst engaging/consulting with all stakeholders as and when requiredMinimum...

  • Maintenance Quality Assurance and Site Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSEMaintaining the Site Maintenance on Vodacom sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client...

  • Industrial Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa ALSTOM Full time

    Req ID:442062At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than colleagues lead the way to greener and smarter mobility...

  • Claims Assessor Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Senior Claims SpecialistWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver productsand services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up tothe...

  • Project Compliance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSEThe responsibilities of Compliance Specialists in Bidvest Facilities Management can be summarized as follows:a) To ensure that the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations are met.b) Ensure that contractors are vetted timeously according to standards.c) Support any other Compliance...

  • Employee Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Talentcru Full time

    A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Employee Relations Manager in GautengTo drive Employee Relations and implementation of interventions in the respective region in line with company strategy, thereby mitigating risk to ACMS and our client. Ensuring that Workers Forum...

  • Knowledge Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    As a Knowledge Manager specializing in dispute litigation, you will play a critical role in managing and organizing legal knowledge within our organization. Your expertise will contribute to efficient case management, informed decision-making, and effective dispute resolution.Responsibilities:- Knowledge Management: Develop and maintain a comprehensive...

  • Debtors Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Property24 Full time

    We have an excellent opportunity for an experienced, driven and ambitious Debtors Manager. You must have a can do attitude and is willing to join this fantastic team.Qualifications: Min postGrade 12 Qualification, ideally Diploma in Credit Management. Credit Management III preferred. years with 5 years managing a team.Policy and Procedures Ensure that the...

  • Employee Relations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Employee Relations Manager in Gauteng To drive Employee Relations and implementation of interventions in the respective region in line with company strategy, thereby mitigating risk to ACMS and our client. Ensuring that Workers Forum...