Senior Manager Investigations

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Contact

  • REQ Tshego Semenya
  • Location: Johannebsurg
    Cluster
  • Group Risk
    Career Stream
  • Forensics
    Leadership Pipeline
  • Manage Managers (MM)
    Position
  • Senior Manager Investigations
    Job Purpose
  • Lead fraud investigations for a banking institution, develop operational strategies, and manage investigative processes to prioritize customer satisfaction while being vigilant about risks associated with financial services products. Responsible for leading a skilled team to ensure top-notch fraud prevention, detection, and investigation across the organization.

Responsibilities:

  • Core Accountabilities
  • Supervise teams conducting financial crime investigations, improve methods for efficiency and client satisfaction
  • Coordinate with law enforcement and financial institutions to combat financial crimes
  • Innovate new ways to prevent future crimes based on past investigations
  • Collaborate with department heads and stakeholders to enhance investigation processes
  • Manage investigations in different regions both locally and internationally
  • Address escalated cases at an executive level and work with Customer Relations teams for issue resolution
  • Ensure accuracy and timeliness of reports to stakeholders
  • Stay updated on cybercrime trends to enhance investigation techniques
  • Prepare and present investigation findings to management


Business Processes
  • Provide strategic guidance for the team to align with organizational standards
  • Offer advice on fraud risk management policies
  • Drive continuous improvements for competitive advantage
  • Manage budget and ensure timely business plan delivery
  • Keep informed about industry trends and best practices

Job Responsibilities Continue

  • People and Talent
  • Lead, manage and coach team members
  • Ensure team performance meets expectations
  • Develop team skills for various types of investigations
  • Foster a high-performance culture for talent attraction and retention


Stakeholder Management
  • Collaborate with internal and external partners for business requirements
  • Manage stakeholder expectations and build long-term relationships
  • Develop communication strategies for effective stakeholder engagement


Essential Qualifications
  • NQF Level
  • Professional Qualifications/Honour's Degree


Preferred Qualification
  • Field of Study: Finance and Law


Preferred Certifications
  • CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred
  • Minimum Experience Level 11 years + experience Investigation of complex economic crimes in financial services and fraud risk management which includes the prevention and detection of various economic crimes.
  • Management experience as part of the above years: 10 years +

Technical / Professional Knowledge

  • Financial crime; preventing, detecting, investigating
  • Data and analytics
  • Business operations and systems
  • Case management systems
  • Fraud Risk Management Process And Frameworks
  • Fraud investigation methodology
  • Financial management

Disclaimer

_Please contact the Nedbank Recruiting Team at _
- **_Please contact the Nedbank Recruiting Team at _
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