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Forensic Investigator
2 weeks ago
Requisition Details & Talent Acquisition Contact
- REQ Tshego Semenya
- Location: Johannesburg
Cluster - Group Risk
Career Stream - Forensics
Leadership Pipeline
- Manage Self: Technical
Position
- Forensic Investigator
Job Purpose - To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met. The Forensic Investigator I deals with investigating fraud cases, scams and claims involving thirdparty payment providers (TPPPs) and fintechs, and tracing, securing, and repatriating funds of victims.
Responsibilities:
- Conduct thorough and timely investigations of fraud cases, scams and claims involving customers, merchants, TPPPs, fintechs and other entities, using various tools and sources of information.
- Trace and secure funds that have been fraudulently transferred or withdrawn, and initiate recovery processes in accordance with the bank's policies and industry accepted procedures.
- Communicate effectively and professionally with customers, merchants, TPPPs, fintechs and other parties involved in the investigations, and provide them with updates and resolutions.
- Escalate complex or highrisk cases to the appropriate level of management or authority, and seek guidance and support when needed.
- Analyse and report on the findings, outcomes and trends of the investigations, and provide recommendations for improvement and prevention of fraud.
- Maintain accurate and complete records of the investigations, and ensure compliance with the bank's standards and regulations, as well as the relevant laws and industry best practices.
- Collaborate with other teams and departments within the bank, and participate in crossfunctional projects and initiatives related to fraud prevention and detection.
- Keep abreast of the latest developments and innovations in the financial sector, especially regarding TPPPs, fintechs and open banking, and their implications for fraud risk and investigation.
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
- Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
- Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
- Ensure consistency of sanctions for similar transgressions
- Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise.
- Support personal growth and effective performance.
- Maintain knowledge management and improve team success.
Essential Qualifications
- NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Advanced Diplomas or Bachelor's degree in finance, accounting, business, law or a related field, or equivalent work experience
Preferred Certifications
- Ethics and/or Fraud certification or equivalent
Minimum Experience Level
- Minimum of 3 years of experience in banking environment and/or conducting investigations
- Knowledge and understanding of the financial products and services offered by the bank, as well as the fraud schemes and risks associated with them.
- Knowledge and understanding of the regulatory environment and the legal framework governing the financial sector, especially regarding TPPPs, fintechs and open banking.
- Excellent analytical, problemsolving and decisionmaking skills, with the ability to handle complex and ambiguous situations.
- Excellent communication, interpersonal and customer service skills, with the ability to interact with diverse stakeholders and convey information clearly and concisely.
- High level of integrity, professionalism and confidentiality, with the ability to adhere to ethical standards and protect sensitive information.
- Ability to work independently and as part of a team, and to manage multiple tasks and priorities in a fastpaced and dynamic environment.
- Ability to learn quickly and adapt to changing requirements and expectations.
Type of Exposure
- Conducting root cause analysis
- Analysing situations or data that require an in depth evaluation of multiple factors.
- Displaying high level of ethics, integrity and confidentiality
- Developing ways to minimise risks.
- Drafting reports
- Managing conflict situations
- Analysing and interpreting qualitative and quantitative data
- Answering customer questions
- Communicating complex information in writing and verbally
- Interacting with various levels of management
Technical / Professional Knowledge
- Ethics and Fraud
- Fraud investigation methodology
- Governance, Risk and Controls
- Relevant regulatory knowledge
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