Technician: Printers

2 weeks ago


Cape Town, Western Cape, South Africa Mustek Full time

Job Purpose:

The Printer Technician is primarily responsible for servicing, maintaining, testing and repairing printers, in house and on-site.

The Printer Technician also provides printer related technical support to customers on-site, over the phone or at the front desk.

As and when necessary the Printer Technician assists with general technical repairs.

Responsibilities:

  • Complete optimum number of printers per day according to specific discipline. Keep to a minimum of 4 completed jobs per day.
  • Complete work within turnaround time of two days.
  • Maintain work rate at above 90% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test process for international brands.
  • Log test results on the server (where needed).
  • Accept repairs on Studio immediately after removing the item from the customer store.
  • Follow up with clients awaiting feedback and update the notes on studio. Update the client on the job progress.
  • Return 100% of test stock to service stores within 2 days of receipt.
  • Capture maintenance 77 report for every printer.

Qualifications and Experience:

  • Matric
  • CompTIA A+
  • N+ (preferred)
  • 2 years' experience in technical repairs (printers) and customer service preferred
  • Driver's License (preferred)

Skills and Knowledge:

  • Good knowledge of internal quality procedures
  • Knowledge of ICT industry, especially printers
  • Product offering software and hardware technical knowledge
  • Technical skills
  • Problem solving skills (analytical)
  • Good communication skills (verbal and written)


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