IT Helpdesk Support

2 weeks ago

Epping, Western Cape, South Africa Overseas Administration Management Full time

Job title:
Assistant to IT Manager/Network Administrator

Department:
IT

Reporting to:
IT Manager

Primary Purpose of the Job

Key Responsibilities

  • Provide reactive and proactive support on the OAM/OMM network including, but not limited to:
  • Managing Windows Servers, i.e. checking event viewer for errors and resolving.
  • Maintain Department Profile software deployment within Group Policy.
  • Maintaining pfSense firewall and adding routes/services as required.
  • Network management, including setting up of new switches and monitoring as required for issues.


 Managing Proxy servers
  • Squid.
  • Checking backups are running correctly and correct on errors. Run restores if required.
  • Creating new Access Control tags as requested by HR department.
  • Creation of extensions on Asterisk system
  • Provide 2nd line assistance to help desk technicians.
  • Log queries on company help desk ticket system.
  • Determine source of problem.
  • Resolve problem in person, via remote methods or by advising staff on appropriate actions in a timely manner.
  • Escalation of issues to the appropriate channel.
  • Document resolutions for future reference.
  • Implement company computer policy to ensure data security.
  • Updating of computer inventory and user database.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by users whilst supporting them.
  • Be available, on a rota basis, to provide assistance out of hours to branches operating on different time zones.
  • Update FSRM rules at client sites via remote access software.
  • Other duties as assigned by the IT Manager.

Other duties:

  • Perform hardware and software installations.
  • Provide onthejob training to new department staff members.
  • Provide computer orientation to new company staff
  • Learn fundamental operations of commonly used software, hardware, and other equipment.

Other Responsibilities:

  • Take ownership of assigned problems and resolve or escalate appropriately, in a timely manner. Ownership is from allocation to closure.
  • Manage allocated tickets to ensure regular updates are gathered, logged and the user involved informed.

Competence Requirements

  • Good problem solving skills.
  • Methodical and logical.
  • Selfmotivated and able to work independently.
  • Able to manage own time effectively.
  • Attention to detail
  • Interpersonal skills

Qualifications and experience required
Experience and skillset outweigh qualifications, but below would be advantageous together with experience:

  • Windows Server (AD environment) experience. MCSE 2003 or later.
  • Linux experience, using Centos distro.
  • CompTIA A+ or Network +

Salary:
R1.00 per month

Ability to commute/relocate:

  • Epping,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

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