![Rand Mutual Assurance](https://media.trabajo.org/img/noimg.jpg)
IT Service Delivery Manager
2 weeks ago
THE JOB AT A GLANCE
IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.
WHAT WILL YOU DO?
Oversee IT Service Delivery
Identify Problems and Resolve Queries
Identify problems requiring analyses, work with IT management and support teams on the root causes, following industry standards to develop improvement plans.
Drive Quality, Develop Processes and Manage SLAs
Present updated processes and procedures to relevant leads and support teams
Drive quality by working closely with support teams and service desk, understanding ticket volumes and backlog, reoccurrences of incidents, support models and use this as a base to develop a continuous improvement plan.
Work with business and other IT stakeholders and negotiate, develop, and manage SLAs between IT and business according to business needs and IT capacity and capabilities.
Manage quality of IT service delivery within budget guidelines and provide progress updates on issues and improvements in monthly reporting to Manager.
Risk and Compliance Management
Identifying all possible risks that can affect IT service delivery concerning time, cost, scope, and quality and design IT delivery solutions and processes that can accommodate relevant risks for approval by the Manager.
Guide development and support teams on developing delivery models for new services that conform to IT governance, policies, and procedures.
Manage relevant IT Risks.
Manage IT Audits and findings.
Reporting
Monthly reporting to IT management on issues, escalations, and SLA's
Stakeholder Management
Build relationships with RMA business and understand how to improve IT delivery to align with business strategy.
Make recommendations to management teams on capacity, compliance, availability, and continuity management to ensure effective and timeous IT service delivery.
Budget Management
Compile and manage the ICT budget. Monitor and track financial expenses. User cost allocation for Finance department. Compliance to relevant legislation
WHAT YOU'LL BRING TO THE TABLE?
q NQF Level 7 Qualification in Computer Science or equivalent
q NQF Level 7:
Bachelor's Degree in IT or related field
q 5 to 7 years' experience of which 5 must be in managerial position
q ICT operations experience
q ICT Application support
q ITIL Foundation
q Sound understanding of the relevant IT Frameworks, such as COBIT
q Sound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident, Problem and Knowledge Management
q Good working knowledge and understanding of Information
- and Cyber Security as well as Data Protection principles
q Experience supervising or leading a team
Closing Date:22 March 2024
-
Delivery Driver
2 weeks ago
Parktown North, Gauteng, South Africa Eatfresh Full timeA rapidly growing Food services company is looking for a driver who will manage delivery of goods from a central kitchen to our canteens.REQUIREMENTS: Code 10 + valid PDP drivers licence Communication skills in both English and Afrikaans Solid work track record Good timekeeping essential Good driving recordDUTIES: Maintain good vehicle standards by keeping...
-
Recruitment/ Service Delivery Manager
2 weeks ago
Parktown North, Gauteng, South Africa StaffCentral Consulting Full timeJob Duties/Responsibilities will include:Manage the activities of the company's co-ordination, recruitment and compliance teams/staff.Client relationship management activity (as designated).Offer leadership, support and guidance to the company's staff as appropriate and also as required.Provide returns and reports at agreed intervals, detailing business...
-
Customer Service Consultant
2 weeks ago
Parktown North, Gauteng, South Africa CareerfinderZA Full timeKey Performance Area: To ensure prompt, accurate and on time customer services and deliveries/collections is maintained at all times. Action any queries and complaints promptly. Liaise with the customers in person regarding their order status and manage the customer check in process. To immediately investigate any product shortages, over supplies and...
-
Workshop Service Manager
2 weeks ago
Parktown North, Gauteng, South Africa First Degree Recruitment Full timeVacancy available for a Workshop Service Manager with a Vehicle dealership- The duties of the position include_: Manage all aspects of the Service and Parts Department, management of the sales, staff and finances in both departments; Create marketing strategies; Manage service and parts department profitably through financial controls ; Establish customer...
-
Humanitarian Services Program Specialist
2 weeks ago
Parktown North, Gauteng, South Africa The Church of Jesus Christ of Latter-day Saints Full timeThis role helps to foster self-reliance, care for the poor and the needy, and provide opportunities for giving and service by: helping members become economically and emotionally self-reliant; providing access to essential food and clothing items, helping members prepare for and respond to disasters; and providing humanitarian aid to relieve suffering; thus...
-
Field Service Technician
2 weeks ago
Parktown North, Gauteng, South Africa ORB Diagnostics Full timeField service technician (Medical and Laboratory equipment )Salary range: R180kpa + Petrol reimbursement for business travel+ cell phone allowanceField Service technicianPrimarily focused on servicing, calibrating, repairing, installing, demoing, training and delivering point for care/laboratory equipment and consumables which requires travelling onsite...
-
Client Services Administrator
2 weeks ago
Parktown North, Gauteng, South Africa Rand Mutual Assurance Full timeTHE JOB AT A GLANCEAs the Client Services Administrator, you will support the sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.WHAT WILL YOU DO? General administration support to Key account Executive. Standby assistance to Key account executive. And effective feedback to...
-
Customer Service and Distribution Manager
2 weeks ago
Parktown North, Gauteng, South Africa Rand Mutual Assurance Full timeTHE JOB AT A GLANCEAs a Customer Services and Distribution Manager, you will be reporting to the Head: Customer Services and Distribution, you will be responsible addressing customer issues including managing and resolving client services queries. You will also be required to visit clients to assist with the submission of the Return on Earnings, and provide...
-
IT Support Technician
2 weeks ago
Parktown North, Gauteng, South Africa Privilege IT Solutions Full timeSummary:A young, dynamic IT is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients in and around the Johannesburg area.FUNCTIONS / RESPONSIBILITIES: Valid Driver's License Ability to work independently and within a team. Customer Service Orientated Will be required to travel from site to site. Will be required to...
-
Medical Device Service Technician
2 weeks ago
Parktown North, Gauteng, South Africa ORB Diagnostics Full timeField service technician (Medical and Laboratory equipment )Salary range: R180kpa + Petrol reimbursement for business travel+ cell phone allowanceField Service technicianPrimarily focused on servicing, calibrating, repairing, installing, demoing, training and delivering point for care/laboratory equipment and consumables which requires travelling onsite...
-
Family Services Program Manager
2 weeks ago
Parktown North, Gauteng, South Africa The Church of Jesus Christ of Latter-day Saints Full timeS- trategic development, implementation and customization of Family Services offerings designed to meet ecclesiastical leadership needs. P- rovide leadership and vision for the Area, ensuring Area leadership and community resource partners receive and deliver product offerings which continuously align with and meet evolving behavioral and mental health needs...
-
Control and Instrumentation Technician
2 weeks ago
Parktown North, Gauteng, South Africa iPersonnel Talent Acquisition Service Full timeOur client has a vacancy for a Control and Instrumentation Technician to work with leading global brands, such as DURAG, Hegwein, Smitswonk, and Thermo Fisher Scientific. The purpose of the role is to provide solutions to current and new clients in the combustion and emission fields, across various industries.Responsibilities Maintenance and service of field...
-
Service Advisor
2 weeks ago
Parktown North, Gauteng, South Africa SydSen Recruit Full timeDealership Service Advisor - Johannesburg NorthA fast growing motor vehicle brand is currently looking for a Service Advisor to join their growing team.Requirements: Reside in the Jhb North OR West Rand of Gauteng Automotive knowledge and experience in the same role Drivers licenseDuties:- Customer Interaction: Greeting customers, scheduling service...
-
Connectivity Project Manager
2 weeks ago
Parktown North, Gauteng, South Africa Daisy Business Solutions Full timeDuties Coordinate the implementation of ISP projects through the complete project lifecycle as well as the delivery of project deliverables (systems, products and services) within specified deadlines and processes Facilitate the creation of project teams and define project deliverables as per requirements Measure the delivery progress of contracted...
-
Project Manager
2 weeks ago
Parktown North, Gauteng, South Africa Hollard Recruitment Full timeJob Advert Summary:Key Responsibilities:Understand the scope of what needs to be delivered and translate these into project plans and schedulesConduct/Facilitate Project Planning sessions with project teamsDevelop Project Management Plans, Charters, Progress & Status ReportsManage and control the Project Risk and Issue RegisterPlan and control project...
-
Programme Manager
2 weeks ago
Parktown North, Gauteng, South Africa Rand Mutual Assurance Full timeTHE JOB AT A GLANCEAs the Programme Manager, you will be responsible for the coordination and management of programmes and change initiatives to achieve beneficial change. You must have expertise in additional services required by programmes, such as portfolio management, supporting change management, benefits realisation, and project interfaces. You will be...
-
Service Controller
2 weeks ago
Parktown North, Gauteng, South Africa CBC Full timeØ Logging faults with service providersØ Opening / Closing new calls for clients using CO3/BPO operating systemØ Issuing of stock and tonersØ Taking No Charge Toner orders and processing the ordersØ Stock orderingØ Have attention to detail when compiling reports/Service SchedulesØ Schedule next day callouts for techniciansØ Document filingØ Booking...
-
Service Controller
2 weeks ago
Parktown North, Gauteng, South Africa Daisy Business Solutions Full timeØ Logging faults with service providersØ Opening / Closing new calls for clients using CO3/BPO operating systemØ Issuing of stock and tonersØ Taking No Charge Toner orders and processing the ordersØ Stock orderingØ Have attention to detail when compiling reports/Service SchedulesØ Schedule next day callouts for techniciansØ Document filingØ Booking...
-
Customer Service Supervisor
2 weeks ago
Parktown North, Gauteng, South Africa BS Recruitment Full timeSupervision and leadership Oversee and assess the activities of the customer service staff to ensure highest levels of customer service. Provide regular performancerelated feedback to agents. Strategize and monitor daily customer service operations. Assist customer service staff with duties as needed. Assign, evaluate and supervise the work of all...
-
Project Manager
2 weeks ago
Parktown North, Gauteng, South Africa AJ Personnel Full timeMain purpose of the job: The purpose of the IDORI Project manager is to manage all aspects of IDORI operations so that it is on track to meet its principal goals and objectives and that its mission, vision, and priorities are attended, to and evolve, as neededLocation:- Parktown, JohannesburgKey performance areas: Strategy Design_ Under the guidance of the...