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Customer Service Supervisor
2 weeks ago
Supervision and leadership
- Oversee and assess the activities of the customer service staff to ensure highest levels of customer service.
- Provide regular performancerelated feedback to agents.
- Strategize and monitor daily customer service operations.
- Assist customer service staff with duties as needed.
- Assign, evaluate and supervise the work of all professional division Customer Service staff.
Training and development
- Train staff in areas of customer service and company policies.
- Develop and implement training programs for new hires and ongoing performance improvement and employee growth.
Customer care.
- Ensure proficient customer service by managing onboarding of new customers as well as managing existing relationships.
- Investigate and solve customer service complaints promptly.
- Implement service policies and process improvements and explain them to staff and customers for the prompt and effective handling of customer inquiries
Communication and documentation
- Maintain documentation related to customer service department activities.
- Communicate promotional offers and updates to customers.
- Collaborate with sales; dispatch; production and debtors departments to address customer concerns and ensure smooth coordination and communication.
Order management
- Handle order entry and administration efficiently.
- Monitor and authenticate returns, exchanges, and voids.
Job Types:
Full-time, Permanent
Salary:
Up to R300 000,00 per year
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