Customer Service Supervisor

2 weeks ago


Parktown North, Gauteng, South Africa BS Recruitment Full time

Supervision and leadership

  • Oversee and assess the activities of the customer service staff to ensure highest levels of customer service.
  • Provide regular performancerelated feedback to agents.
  • Strategize and monitor daily customer service operations.
  • Assist customer service staff with duties as needed.
  • Assign, evaluate and supervise the work of all professional division Customer Service staff.

Training and development

  • Train staff in areas of customer service and company policies.
  • Develop and implement training programs for new hires and ongoing performance improvement and employee growth.

Customer care.

  • Ensure proficient customer service by managing onboarding of new customers as well as managing existing relationships.
  • Investigate and solve customer service complaints promptly.
  • Implement service policies and process improvements and explain them to staff and customers for the prompt and effective handling of customer inquiries

Communication and documentation

  • Maintain documentation related to customer service department activities.
  • Communicate promotional offers and updates to customers.
  • Collaborate with sales; dispatch; production and debtors departments to address customer concerns and ensure smooth coordination and communication.

Order management

  • Handle order entry and administration efficiently.
  • Monitor and authenticate returns, exchanges, and voids.

Job Types:
Full-time, Permanent

Salary:
Up to R300 000,00 per year
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