Call Centre Team Leader

2 weeks ago

South Africa Hr Talent Partner Full time
Call Centre Team Leader job vacancy in Bellville, Cape Town.

A renowned Cosmetics Company is looking for a "Call Centre Team Leader" to join their team on a full-time permanent basis for their offices in Bellville, Cape Town.

Excellent compensation package on offer plus internal career advancement opportunities.

About the job:
The Call Centre Team Leader is responsible for overseeing the performance of the Call Centre Consultants.
To communicate the goals of the team and ensure that these goals are achieved by
providing guidance, training, support and identify developmental needs.
Oversee performance and feedback.
Recommend process changes.
The main purpose of the Team Leader is to manage the team and their processes.

Personal Attributes:
Must have strong organizational and analytical skills.
Planning, organizing, follow up and feedback.
Strong problem-solving skills and able to multitask.
Excellent communication and interpersonal skills.
Leadership and mentoring skills.
Goal driven, Service Delivery and People Development should be your passion.
Strong verbal and written communication.
Great business acumen.
You thrive in a fast-paced environment.
Vibrant, energetic and positive disposition.

Key Performance Areas:
Able to communicate with internal and external stakeholders at all levels.
Ensure excellent customer service experience.
Influence the team positively and lead confidently to achieve goals.
Able to think out of the box to find solutions to problems and recommend process changes.
Must be able to delegate, follow up and take necessary steps to improve performance.
Create a fun positive and values driven working environment and be a mentor to the team.
Ensure a safe and healthy work environment is created.
Workforce planning, leading, and guiding.

Requirements:
Relevant leadership certificate or experience.2-5 years' experience in a leadership role leading multidisciplined teams.
Experience in a Call Centre/Contact Centre environment.
Strong Leadership and Analytical skills.
Ability to communicate clearly and effectively in all situations.
Ability to handle multiple tasks and projects with high attention to detail.
Excellent written and communication skills.
Computer literate MS Office, Word/Excel/Power Point.
Performance review feedback and mentorship.

Applying for this position:
Only open to South African citizens.
If you are interested in this great career opportunity, please send your CV with position title as reference.#J-18808-Ljbffr

  • Call Centre Supervisor

    2 weeks ago

    South Africa Fidelity Services Group Full time

    Overall purpose of the job: As the Call Centre Supervisor you will be accountable for the daily running and management of the Call Centre through the effective use of resources.You will be responsible for the monitoring the call centre environment. The Supervisor will listen to various Scheduling recordings for audit purposes and customer service...

  • Sales Team Leader

    4 weeks ago

    Johannesburg South, South Africa CallForce BPO Specialist Full time

    **Sales Team Leader** CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. **Responsibilities** - To guide and support team members - Setting,...

  • Team Leader/Assistant Team Leader Vacancy

    2 weeks ago

    South Africa Bubingaa.Co Full time

    TEAM LEADER/ASSISTANT TEAM LEADER VACANCYIf you think you have what it takes to run a successful team and work under pressure then this job is for you.We are looking for a hard working, energetic and positive person to fill the position as a Team leader or Assistant team leader.Basic from R6 000 – R10 000 per month depending on your...

  • Call Centre Agents

    2 weeks ago

    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: · Contacting prospective clients · Customer Support · Risk Investigating · Sales · Marketing · Data capturing · Achieving department targets Requirements: · Minimum 2 years' experience in a similar position or call centre environment · Able to...

  • Call Centre Agent

    2 weeks ago

    Durban, eThekwini Metropolitan Municipality, KwaZulu-Natal, , South Africa FreeRecruit Full time

    ● Decide on financial transactions within mandate ● Reduce/ maintain turnaround of claims ● Maintain non-motor and own damage claims service effectively ● Ensure ALL calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual (must be able to speak Afrikaans) Team work Client orientation Communication...

  • Sales Team Leader

    2 weeks ago

    Johannesburg South, South Africa CallForce BPO Specialist Full time

    Sales Team LeaderCallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.Responsibilities To guide and support team members Setting, measuring and...

  • Call Centre Agents

    3 weeks ago

    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, 0014, South Africa FreeRecruit Full time

    A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: ·        Contacting prospective clients ·        Customer Support ·        Risk Investigating ·        Sales ·        Marketing ·        Data capturing ·        Achieving department targets...

  • Team Leader

    2 weeks ago

    South Africa Nestlé Sa Full time

    Press Tab to Move to Skip to Content Link Location: Babelegi FactoryCompany: Nestle Qualification: A Degree/ ND in Eng, Manufacturing or Food Tech Experience: 3 years' experience in food manufacturing environment & Computer Literate Position Summary With a history spanning over 150 years, Nestlé didn't become the world's leading food and beverages brand...

  • Call Centre Agent

    3 weeks ago

    Durban, eThekwini Metropolitan Municipality, KwaZulu-Natal, 4057, South Africa FreeRecruit Full time

    ●      Decide on financial transactions within mandate ●      Reduce/ maintain turnaround of claims ●      Maintain non-motor and own damage claims service effectively ●      Ensure ALL calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual (must be able to speak Afrikaans)...

  • Call Centre Agents

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the...

  • Vacancies – Team Leader

    2 weeks ago

    South Africa Standard Bank Full time

    Job Description:If team has Universal Bankers level 3, then Team Leader is SBG10. Responsible for the facilitation of a team's outcomes. The team consists of –Facilitate the process of removing obstacles. If team has Universal Bankers level 2, then Team Leader is SBG09. If team consists of Universal Bankers Level 1, then Team Leader is SBG09. Accountable...

  • Travel Team Leader

    2 weeks ago

    South Africa Freerecruit Full time

    Leading Destination Management Company is looking for a Team Leader to successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients. This position...

  • Call Centre Agents

    2 months ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

      Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information...

  • Call Centre Agents

    4 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

      Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information...

  • Travel Team Leader

    4 weeks ago

    South Africa FreeRecruit Full time

    Leading Destination Management Company is looking for a Team Leader to successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients. This position...

  • Travel Team Leader

    4 weeks ago

    South Africa FreeRecruit Full time

    Leading Destination Management Company is looking for a Team Leader to successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing as well as new clients. This position...

  • Call Centre Agents

    4 weeks ago

    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...

  • Call Centre Agents

    2 months ago

    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...

  • Call Centre Agent – Johannesburg

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Call Centre Agent – Johannesburg, South Africa Must be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent –...

  • Call Centre Agents

    2 months ago

    Gqeberha, Nelson Mandela Bay Metropolitan Municipality, Eastern Cape, 6006, South Africa FreeRecruit Full time

    MatricNo experience neededMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on the...