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Junior IT Technician for Contact Centre
3 months ago
Duties & Responsibilities:
Understanding Network protocols
Networking knowledge is required
Experience dealing with users and understanding how to deliver clear and effective IT Support Services
Wireless configuration, and management
Hardware troubleshooting
Software Installations
Remote support and onsite support
Hardware installation
Provide 1st Line Support.
Understanding User requirements Desktop / Laptop setup.
Printing/Scanning support (IP Printing, shared network printing, local printers)
Virus and Malware detection, prevention
Office 365 Setup and configuration beneficial with good understanding of Microsoft products
Update internal systems with all work carried out.
Desired Skills and Qualifications:
Grade 12
Valid South African Driver's License
Own Transport
Preferably CompTIA A+ & N+ - need desired qualification.
Working knowledge of computer/laptop hardware and troubleshooting
Working knowledge of backup solutions and antivirus solutions
Work Experience:
1 years or more Support experience.
Microsoft Operating System Experience essential.
Experience working in IT within a call center
VOIP experience
ViciDial experience advantageous
Office 365 experience advantageous.
Personal Skills and Attributes:
Good communication skills in English (writing and verbal important)
Punctual
Ability to work under pressure.
Motivated and Presentable.
Salary R5000 plus R500 attendance bonus
Salary:
R5, R6,000.00 per month
