Trace Agent

2 weeks ago

Bellville, Western Cape, South Africa RS Consult Full time

Job Title:
Debt Collector - Call Centre

Location:
Bellville

Job Type:
Full-time

Salary:
R4000 - R6000

About Us:

Our client, a debt collection company based in Bellville, is seeking debt collectors to join their team.

Key Performance Areas:

  • Trace and locate individuals or assets efficiently and effectively.
  • Achieve tracing targets and productivity goals.
  • Communicate persuasively to secure commitments.
  • Monitor progress and update records accurately.
  • Maintain compliance with relevant regulations and procedures.

Productivity Management:

Adherence to Tracing Targets:

  • Monitor and track key performance indicators such as number of tracing attempts, successful contacts, and quality of leads obtained.

Quality and Compliance Management:

  • Ensure compliance with all relevant laws, regulations, and industry standards pertaining to tracing activities.
  • Maintain high standards of quality and accuracy in tracing processes and documentation.

Quality & Compliance Management:

  • Ensure compliance with all relevant laws, regulations, and industry standards pertaining to tracing activities.
  • Maintain high standards of quality and accuracy in tracing processes and documentation.

Requirements:

  • Minimum of 2 years working experience in a tracing or investigative role, with a proven track record of success.
  • Clean criminal record.
  • Excellent communication skills, both verbal and written.
  • Proficient in computer use, including tracing systems and databases.
  • Familiarity with tracing methodologies and tools is advantageous.

Skills:

  • Targetdriven mindset with a commitment to achieving goals.
  • High level of integrity and ethical conduct.
  • Selfmotivated and able to work independently.
  • Ability to thrive under pressure and adapt to changing circumstances.
  • Reliable and punctual.
  • Effective time management skills.
  • Strong team player with the ability to collaborate effectively with colleagues.

Salary:
R4 000,00 - R6 000,00 per month

Education:

  • Bachelors (preferred)

Experience:

Trace Agent: 2 years (required)

Language:

  • Afrikaans (required)
  • English (required)

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