Order Handling Intern

2 weeks ago


Johannesburg, Gauteng, South Africa Alfa Laval Full time

The mission of an Order Handler is to provide an exceptional customer experience by proficiently managing end-to-end customer orders. The role involves various tasks such as expediting orders, interacting with customers and logistics partners, and handling documentation for LC, Certificate of Origin, and more. The ideal candidate will meet objectives through a solid background in logistics, customer service, and organizational skills, fostering collaboration between internal and external teams to enrich the overall customer journey.

Key Responsibilities & Objectives:

  • Ordering: Verify commercial terms, process orders using web-based tools, and liaise with factories and customers for updates.
  • Expediting: Coordinate with suppliers to ensure on-time delivery, proactively plan logistics, and resolve any issues promptly.
  • Delivery: Confirm shipping arrangements, coordinate with freight forwarders, prepare documentation, and manage logistics for international transactions.
  • Invoicing: Collect supplier invoices, manage post-delivery commitments, issue customer invoices, and ensure compliance with Letter of Credit terms.
  • Develop internal network for seamless order execution.
  • Manage post-delivery logistics claims.
  • Keep accurate order data in ERP system.
  • Communicate closely with customers.
  • Respond to inquiries regarding product availability, cost, lead time, and more.
  • Provide reliable information to support other departments in meeting customer requirements.

Who are you?

  • Bachelor's degree; logistics background preferred.
  • 0-2 years of experience in customer service or order handling.
  • Proficient in English (oral and written).
  • Experience with ERP systems is a plus.
  • Customer-oriented with strong execution skills.
  • Knowledge of commercial practices and Incoterms.
  • Ability to multitask, work autonomously, and handle high order volumes.
  • Open, communicative, and high integrity.


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