Thompsons Holidays

2 weeks ago

Johannesburg, Gauteng, South Africa Cullinan Holdings Full time
We are looking for a Senior Ticketing Consultant to join our team in Rosebank, Johannesburg as soon as possible.

The main objective of the Ticketing Consultant role is to:

  • Issue tickets on Amadeus and various online airlines;
  • Deliver service excellence;
  • Positively promote the Company brand;
  • Be customer centric.

Requirements:

Key Duties and Responsibilities

  • Manual fare builds, recalculations as well as auto pricing.
  • Reissue tickets in line with airfare rules and airline requirements.
  • Ensure all ticketing documentation is in place before issuing.
  • Maintain ticketing processes and procedures to ensure quick, accurate delivery.
  • Issue EMDs.
  • Adhere to ticketing deadlines.
  • Provide aftersales service to Res consultants.
  • Manage all support functions related to tickets online as well as GDS.
  • Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re
- issuing tickets.

  • Effectively manage queues.
  • Stay abreast of all airline changes and updates.

Skills, Experience, Education

  • Minimum 3 years' ticketing experience on an intermediate level.
  • Proficient in Amadeus.
  • Strong knowledge of International Fares.
  • Excellent organisational and communication (verbal and written) skills.
  • Attention to detail with a high level of accuracy.
  • Ability to excel under pressure.
  • A service delivery mindset and a strong client service focus.
  • Solutiondriven.
  • Effective team player.

Benefits

Package & Remuneration:

Attractive package market-related, based on experience.

Group Life (Life Insurance and Disability)

Funeral Cover

Provident Fund

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