Remote Customer Service Support

2 weeks ago


Durban, KwaZulu-Natal, South Africa Votic Group Full time
Responsibilities
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Requirements and skills
Experience as a Customer Support Specialist or customer service representative
Familiarity with our industry is a plus
Experience using Microsoft Office and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases Matric or relevant diploma

Salary:
R12,790.00 per month

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service (required)
Application Deadline: 2023/02/10

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