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Head of Center of Excellence

3 months ago

Johannesburg, Gauteng, South Africa Ericsson Full time

About this opportunity:


At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc.

We use the latest and greatest tech and techniques to guarantee state-of-the-art software with premium quality.

The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services.

Customers are operators and banks, both of whom have very high expectations on the level of security which our EWP financial solution provides and the way the solution is operated, integrated, and customized.

Together we work on a product that improves the lives of millions of daily users in Africa and the Middle East.

We build our financial platform to help bring financial freedom to many people around the world.


Head of Center of Excellence MFS role is accountable for service delivery of Mobile Financial Services and in general Fintech portfolio in region of MMEA.

Responsibility spans across solution design and maintenance, solution integration, testing as well as recovery and PMO function.

Role reports to Head of MFS TEB in MMEA and part of unit leadership team.


A bit more about TEB -, Emerging technologies are changing the way we interact and communicate—with one another and with the devices and machines that enrich our lives, transform industries, and create a sustainable world of possibilities.

At Business Area Technologies and New Businesses (BTEB), we spearhead Ericsson's success in future markets through disciplined growth strategy and growth bets.

As a bold business area built upon a legacy business foundation, we scout new growth opportunities and scale them with a lean start-up approach.

And new business ideas are generated by our intrapreneurs, innovators, and our licensing and patent portfolio

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What you will do:

  • Maintain and develop teams of Solution Architects, IT system experts, software developers, solution integrators, testers, security architects and recovery leaders.
  • Be accountable for Mobile Financial services PMO department to establish and maintain frameworks for projects and demands delivery, quality assurance and department's performance metrics.
  • Normalize and maintain the standards as per FINTECH guidelines and best practices in use worldwide
  • Be responsible to provide input to the BA/Sa on roadmap requirements and participate in product design workgroup.
  • Own Mobile Financial Services standard use cases portfolio in alignment with Ericsson Wallet Platform product roadmap as well as customizations management in alignment with customers and market demand,
  • Setup and maintain MFS portfolio life cycle management related to standard as well as customized use cases,
  • Maintain security and recovery management practices and team to ensure customer deployments operations perform in alignment with SLA and customer expectations.
  • Participate in MFS Cluster forum to support on specific initiatives, providing thought leadership and technology guidance
  • Design, and secure the adequate level of comptences in the unit to support the business demands. Plan for team development connected to MA needs. Engage with and endorse strategic learning initiatives.
  • Conduct Talent Management Plan job rotation based on performance assessment of resources
  • Define Performance KPI's for the resources pool
  • Identify & implement best practices, drive improvement programs, participate in external & internal networks. Ensure adherence to global and MMEA MFS processes, methods & tools.
  • Manage and balance resources, cost, and competence (pyramids) based on business need and recruitment of resources ensuring diversity.
  • Consolidate of financial forecast, measure the deviation/performances in line with approved figures.
Approve and balance sub-unit budgets based on priorities and in line with spending threshold agreed

  • Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations
  • Ensure compliance and ethics and exhibit exemplary rolemodel leadership behaviors
  • Stimulate lead generation of support sales activities and maintain MFS sales funnel
  • Support customer escalation in line with matrix defined at function level, act as 2nd level of support for MMEA escalation
  • Maintain the assets updated (test plant) and solution artifacts.
  • Responsible for Configuration Management and solution inventory, and document storage and retrieving.
  • Own the quality management process, framework and solution repository in line with standard format and procedure in use in MMEA TEB MFS
  • Lead and drive technology workshop across the MA on strategic fintech initiatives
  • Maintain the Business Intelligence and competitive analysis aligned with MFS Cluster.
  • Support the Clusters with relevant information about business insights.
***: **You will br