Account Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Vodafone Full time

Role purpose:

The Account Manager will be required to maintain and improve the existing business and identify; acquire secure new business.

The Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator.

The Account Manager will be responsible to engage different levels of Stakeholders to maintain relationships.

Your responsibilities will include:

The Account Manager will be responsible for managing allocated accounts on a day-to-day basis.

Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.

Develop new and existing relationships, at all levels
Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable
Identify winning strategies including working proposals

Understand customer preferences, pricing, product, terms, and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.

Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.


Technical / Professional Qualifications:

Matric with a minimum of 3-5 years' experience in Account Management.
A 3-year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.

A minimum of 3 years relevant working experience - essential.
Experience in solution sales and relationship management or enterprise solution selling within companies - essential.
A good understanding of converged and networking technologies and services.
Proven successful account acquisition and development in a Public Sector environment
- desirable
Demonstrated success in networking and relationship management skills.
Must have a valid code 08 or equivalent Driver's Licence
Must be willing to use own vehicle for business purposes
Must be willing to travel extensively

Core competencies, knowledge, and experience:

Understanding of the telecommunications landscape
Understanding of customer requirements
Team dynamics
Understanding of business landscape
Understanding of the Value Chain Analysis with regards to various customer businesses.
Understanding of technical concepts and the ability to communicate it as viable appealing market offerings

Job Knowledge:
Technical sales
Financial concepts
IT&T environments
Purchasing practices
Industry knowledge
Knowledge of Vodacom/Vodacom's products and solutions set and their value to customers
Corporate governance

Job Related Skills:
Solution selling
Relationship management
Account acquisition and development
Creative and innovative
Customer centric
Networking at senior levels amongst industry leaders
Proactive self-motivated
Ability to work independently
Multilingual desirable
Ability to work and manage in an ambiguous and changing environment

Closing date for Applications
:21 August 2023
The base location for this role is,
Vodacom Campus, Midrand
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
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