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Junior Account Manager
2 weeks ago
ROLE PURPOSE
Responsible for marketing and selling company products and services to new and existing clients to achieve sales and service targets. Assists with daily tasks to retain and grow portfolios while maintaining excellent customer relationships and efficiently handling queries. Actively identifies leads for Sector Heads.
KEY RESPONSIBILITIES
In order to succeed in this role, the incumbent must:
- Provide tailored solutions based on client needs.
- Engage with clients regularly to maintain relationships.
- Act as the primary contact for negotiating prices, providing solutions, and problem solving.
- Stay informed about market and competitor trends.
- Maintain an updated client database.
- Stay informed about document management requirements.
- Effectively classify client information for quick retrieval.
- Manage documentation and records according to customer's strategy.
- Compile quarterly reports on overdue boxes.
- Develop Account Plans to leverage opportunities and ensure retention.
- Report sales and service statistics weekly.
- Ensure service offering meets customer needs and identify leads.
- Resolve escalated inquiries promptly and communicate service concerns.
- Ensure portfolio is well-serviced for customer satisfaction.
- Maintain clients' data integrity.
- Prepare and present business proposals.
- Maintain relationships with Sector Head to capitalize on opportunities.
- Deal with and report on issues, concerns, and complaints.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
- Bachelor's Degree in Sales / Customer Service / Business Management
- Minimum 5 years' experience in a sales/business development role, preferably in Information Services/ Warehousing/ Logistics
- Business to business (B2B) experience
- Track record in meeting and exceeding sales targets
- Own vehicle and valid driver's licence
COMPETENCIES:
- Negotiation skills
- Client orientation and customer focus
- Reliability
- Business acumen
- Ability to communicate at all management levels
- Attention to detail
- Performing under pressure
- Result-oriented with a drive for sales
- Teamwork
- Relationship management
- Commercial awareness
- Problem solving and analysis
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