Sr Manager, Regional Sales Sea Africa

2 weeks ago

Johannesburg, Gauteng, South Africa Genesys Full time

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.


As a Sr Manager, Regional Sales SEA Africa you will have a proven track record of successfully leading SaaS sales teams in SA.

In this role, you will scale, coach, motivate and lead a team of Senior Enterprise /Commercial Account Executives who are selling our solutions to new and existing customers.

You will develop a deep understanding of our product's value proposition to guide your team through the sales cycle.

You will partner closely with our marketing, solution consulting, finance, legal, delivery, and CSM teams to eliminate barriers and accelerate deal velocity.

You will be responsible for strategically planning territory alignment, owning the execution of our sales strategies across your team members, and accurately forecasting.

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What we expect from you...

Align with and model Genesys' Values:
Embrace Empathy

Fly in Formation

Go Big

The most successful people at Genesys consistently demonstrate these qualities and experiences:

Always Accountable:

You commit to being the best at your job and prove it every day, delivering results with integrity, transparency, and quality.


Will to Win:
You demonstrate the urgency and take thoughtful risks, understanding that failing fast is critical to success.

Flexible and Adaptable:

You anticipate and plan for potential changes based on competing for internal and external demands and do not let shifting priorities frustrate or annoy them.


Passion for Customers:

You integrate innovation and quality to fulfill customer needs - the value to customers is the priority, both internally and externally.


Highly Capable and Innovative:
You develop innovative solutions to complex problems, strive for continuous improvement, and adapt quickly to changes.

What do you need to have?

Sales management experience within SaaS

Self-motivated, self-starter

Excellent presentation skills, verbal and written communication skills

Ability to orchestrate efforts of multiple teams and team members to achieve a common goal

Creative, resourceful & a quick learner

Ability to travel where and when as necessary to support your team's success

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Reasonable Accommodations:
Reasonable Accommodations Form

Genesys is an equal opportunity employer committed to equity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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